# Matillion: Some Paygo customers experiencing licensing issues

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-09-01 03:24 UTC · Resolved: 2026-09-01 08:09 UTC · Duration: 4.8 h
- Updates: 5 · Affected components: Hub
- [Vendor status page: https://stspg.io/73fsvx1r7vmx](https://stspg.io/73fsvx1r7vmx)
- [Company: Matillion](https://rewindex.com/company/matillion.md)

## Timeline of updates

- **investigating** 2026-09-01 03:24 UTC: We have received reports that multiple Paygo customers are experiencing license related outages and are actively investigating.
- **identified** 2026-09-01 04:21 UTC: The issue has been identified and a fix is being implemented.
- **monitoring** 2026-09-01 04:55 UTC: A fix has been implemented and we are monitoring the results.
- **investigating** 2026-09-01 05:33 UTC: We are currently investigating this issue.
- **resolved** 2026-09-01 08:09 UTC: This incident has now been resolved


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Canonical: https://rewindex.com/company/matillion/incidents/w27jtdr8rg3d · Markdown: https://rewindex.com/company/matillion/incidents/w27jtdr8rg3d.md · JSON: https://rewindex.com/api/v1/companies/matillion/incidents/w27jtdr8rg3d · Generated 2026-10-18T10:40:07.522Z