# Matillion: Customers may have been experiencing issues when logging in or signing up

> Matillion status incident “Customers may have been experiencing issues when logging in or signing up” on 2021-09-28: impact minor (vendor’s label), 2.6 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/matillion/incidents/k4xg4tvcbnqz
Last updated: 2021-09-28T17:04:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2021-09-28 14:27 UTC · Resolved: 2021-09-28 17:04 UTC · Duration: 2.6 h
- Updates: 1
- [Vendor status page: https://status.matillion.com/incidents/k4xg4tvcbnqz](https://status.matillion.com/incidents/k4xg4tvcbnqz)
- [Company: Matillion](https://rewindex.com/company/matillion.md)

## Timeline of updates

- **resolved** 2021-09-28 17:04 UTC: The third party provider has identified and resolved the issue. The system performance has returned to normal and we will continue to monitor it closely.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Matillion, started 2021-09-28 14:27 UTC, resolved after 2.6 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/matillion/incidents/k4xg4tvcbnqz
- Citation: Matillion, “Customers may have been experiencing issues when logging in or signing up” (2021-09-28 14:27 UTC). Archived by Rewindex: https://rewindex.com/company/matillion/incidents/k4xg4tvcbnqz (CC BY 4.0).
- Markdown link: `[Matillion: Customers may have been experiencing issues when logging in or signing up (2021-09-28)](https://rewindex.com/company/matillion/incidents/k4xg4tvcbnqz)`


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Canonical: https://rewindex.com/company/matillion/incidents/k4xg4tvcbnqz · Markdown: https://rewindex.com/company/matillion/incidents/k4xg4tvcbnqz.md · JSON: https://rewindex.com/api/v1/companies/matillion/incidents/k4xg4tvcbnqz · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:26:22.805Z