# Matillion: Authentication issues impacting login into Designer and Hub

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2025-12-05 11:24 UTC · Resolved: 2025-12-05 12:31 UTC · Duration: 1.1 h
- Updates: 3 · Affected components: Hub
- [Vendor status page: https://stspg.io/7phqvg3rrkl8](https://stspg.io/7phqvg3rrkl8)
- [Company: Matillion](https://rewindex.com/company/matillion.md)

## Summary

Matillion reported a critical authentication outage affecting login to Designer and Hub from 2025-12-05 11:24 UTC to 2025-12-05 12:31 UTC, lasting 1 h 6 min. Scheduled pipelines were not impacted. Matillion identified the issue, reported implementing a fix, and marked the incident resolved. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-12-05 11:24 UTC: Matillion is currently investigating issues with logging into Designer and the Hub.  Any scheduled pipeline will not be impacted during this incident.
- **identified** 2025-12-05 11:59 UTC: The issue has been identified and a fix is being implemented.
- **resolved** 2025-12-05 12:31 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-12-05 11:24 UTC: [Critical incident: Authentication issues impacting login into Designer and Hub](https://rewindex.com/change/ica237e3707bfa4.md)


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Canonical: https://rewindex.com/company/matillion/incidents/fg3lncz3p39p · Markdown: https://rewindex.com/company/matillion/incidents/fg3lncz3p39p.md · JSON: https://rewindex.com/api/v1/companies/matillion/incidents/fg3lncz3p39p · Generated 2026-10-18T09:58:56.563Z