# Matillion: Issue: New Maia users may be unable to access or activate trial spin-ups

- Impact (vendor’s label): none
- Status: resolved
- Started: 2026-07-31 14:33 UTC · Resolved: 2026-07-31 16:02 UTC · Duration: 1.5 h
- Updates: 4 · Affected components: AU Region - Designer, EU Region - Designer, US Region - Designer
- [Vendor status page: https://stspg.io/ndhz4r9zk89g](https://stspg.io/ndhz4r9zk89g)
- [Company: Matillion](https://rewindex.com/company/matillion.md)

## Timeline of updates

- **investigating** 2026-07-31 14:33 UTC: We are currently investigating this issue.
- **identified** 2026-07-31 14:34 UTC: Our team has identified the root cause and is actively working on a fix.
- **monitoring** 2026-07-31 15:05 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2026-07-31 16:02 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/matillion/incidents/c6kn559g9tv7 · Markdown: https://rewindex.com/company/matillion/incidents/c6kn559g9tv7.md · JSON: https://rewindex.com/api/v1/companies/matillion/incidents/c6kn559g9tv7 · Generated 2026-10-18T09:58:54.009Z