# Matillion: Degraded Service: We are experiencing elevated error rates.

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2021-11-16 18:29 UTC · Resolved: 2021-11-16 20:35 UTC · Duration: 2.1 h
- Updates: 1
- [Vendor status page: https://status.matillion.com/incidents/brp53q65sqqp](https://status.matillion.com/incidents/brp53q65sqqp)
- [Company: Matillion](https://rewindex.com/company/matillion.md)

## Part of an outage event

- [Google Cloud outage, Nov 16, 2021: 24 vendors, 25 incidents](https://rewindex.com/events/2021-11-16-google-cloud)
- This incident started in the same window without naming Google Cloud (timing only, not evidence of a link). (timing only, posted +59 min vs the first vendor naming Google Cloud)

```mermaid
flowchart LR
  root["Google Cloud<br/>own incident not archived"]:::inferred
  h1["Within an hour<br/>6 vendors, 4 blamed Google Cloud<br/>Segment, Bugsnag, Twingate, Sigma Computing +2"]:::blames
  root --> h1
  h4["1 to 4 hours later<br/>2 vendors, 2 blamed Google Cloud<br/>Smartsheet, Grafana Cloud"]:::blames
  root --> h4
  me["Matillion (this incident)<br/>posted +59 min"]:::me
  root -.->|"same window"| me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

## Timeline of updates

- **resolved** 2021-11-16 20:35 UTC: The third-party has resolved their outage and we are no longer experiencing elevated error rates. This issue is now resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/matillion/incidents/brp53q65sqqp · Markdown: https://rewindex.com/company/matillion/incidents/brp53q65sqqp.md · JSON: https://rewindex.com/api/v1/companies/matillion/incidents/brp53q65sqqp · Generated 2026-10-19T23:17:13.575Z