# Matillion: Billing Portal may be under-reporting usage of METL Instances
- Impact (vendor’s label): minor
- Status: resolved
- Started: 2022-03-09 21:57 UTC · Resolved: 2022-03-10 09:38 UTC · Duration: 12 h
- Updates: 1
- [Vendor status page: https://status.matillion.com/incidents/79cxk2dfprjw](https://status.matillion.com/incidents/79cxk2dfprjw)
- [Company: Matillion](https://rewindex.com/company/matillion.md)
## Part of an outage event
- [AWS outage, Mar 9, 2022: 12 vendors, 12 incidents](https://rewindex.com/events/2022-03-09-aws)
- This incident started in the same window without naming AWS (timing only, not evidence of a link). (timing only, posted +37 min vs the first vendor naming AWS)
```mermaid
flowchart LR
root["AWS
own incident not archived"]:::inferred
h1["Within an hour
2 vendors, 2 blamed AWS
Courier, Unbounce"]:::blames
root --> h1
h4["1 to 4 hours later
1 vendor, 1 blamed AWS
Xero"]:::blames
root --> h4
me["Matillion (this incident)
posted +37 min"]:::me
root -.->|"same window"| me
```
_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._
## Timeline of updates
- **resolved** 2022-03-10 09:38 UTC: During an outage at a third party provider, we were unable to consume usage reports from METL instances between 20:40 and 21:00 (UTC). Customers whose instances were reporting usage between these times may have seen their usage under-reported overnight. We have now confirmed this has been corrected, and all usage should information should now be up to date.
_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._
---
Canonical: https://rewindex.com/company/matillion/incidents/79cxk2dfprjw · Markdown: https://rewindex.com/company/matillion/incidents/79cxk2dfprjw.md · JSON: https://rewindex.com/api/v1/companies/matillion/incidents/79cxk2dfprjw · Generated 2026-10-19T23:15:29.727Z