# Matillion: Agent gateway down

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2026-01-20 11:37 UTC · Resolved: 2026-01-20 11:55 UTC · Duration: 18 min
- Updates: 2 · Affected components: Agent Manager, US Region - Agent Manager, Agent Manager, EU Region - Agent Manager
- [Vendor status page: https://stspg.io/7xckslj8jdb1](https://stspg.io/7xckslj8jdb1)
- [Company: Matillion](https://rewindex.com/company/matillion.md)

## Summary

Matillion reported a critical Agent gateway outage affecting Agent Manager in the EU and US regions, causing validation and agent availability issues. It started at 2026-01-20 11:37 UTC and was resolved at 2026-01-20 11:55 UTC, lasting 17 min; no cause or fix was stated. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-01-20 11:37 UTC: We are currently investigating an issue with Agent gateway causing validation and agent availability issues
- **resolved** 2026-01-20 11:55 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-01-20 11:37 UTC: [Critical incident: Agent gateway down](https://rewindex.com/change/i8eeed5a0a38f11.md)


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Canonical: https://rewindex.com/company/matillion/incidents/4dqvq64qntrr · Markdown: https://rewindex.com/company/matillion/incidents/4dqvq64qntrr.md · JSON: https://rewindex.com/api/v1/companies/matillion/incidents/4dqvq64qntrr · Generated 2026-10-18T11:34:33.986Z