# Matillion: Some Maia runners failing to start (EU and US regions)

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-09-17 10:09 UTC · Resolved: 2026-09-17 10:20 UTC · Duration: 10 min
- Updates: 3 · Affected components: Agents, EU Region - Agents, Agents, US Region - Agents
- [Vendor status page: https://stspg.io/4mjdcs3l05j9](https://stspg.io/4mjdcs3l05j9)
- [Company: Matillion](https://rewindex.com/company/matillion.md)

## Summary

Some Maia runners failed to start in the EU and US regions, affecting Agents; Matillion rated the impact major. The incident started at 2026-09-17 10:09 UTC and was resolved at 2026-09-17 10:20 UTC, with a reported duration of 10 min. Matillion identified the issue and reviewed a fix but did not state a cause. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-09-17 10:09 UTC: We are currently investigating this issue
- **identified** 2026-09-17 10:10 UTC: The issue has been identified and a fix is being reviewed
- **resolved** 2026-09-17 10:20 UTC: This incident has been resolved

## Rewindex changes for this incident

- 2026-09-17 10:09 UTC: [Major incident: Some Maia runners failing to start (EU and US regions)](https://rewindex.com/change/i66970647b00b09.md)


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Canonical: https://rewindex.com/company/matillion/incidents/3lnv84fqsb91 · Markdown: https://rewindex.com/company/matillion/incidents/3lnv84fqsb91.md · JSON: https://rewindex.com/api/v1/companies/matillion/incidents/3lnv84fqsb91 · Generated 2026-10-18T12:42:14.949Z