# Materialize: Cloud Connectivity Issues Due to Authentication Provider Outage

> Materialize status incident “Cloud Connectivity Issues Due to Authentication Provider Outage” on 2026-11-10: impact major (vendor’s label), 1.8 h, 3 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/materialize/incidents/01M73J7SC61WHPK1GS5ZQP51P1
Last updated: 2026-11-10T22:23:14Z

- Impact (vendor’s label): major
- Status: resolved · edited after publishing
- Started: 2026-11-10 20:26 UTC · Resolved: 2026-11-10 22:16 UTC · Duration: 1.8 h
- Updates: 3 · Affected components: aws/eu-west-1, aws/eu-west-1, aws/us-east-1, aws/us-east-1, aws/us-west-2, aws/us-west-2, Console, Console
- [Vendor status page: https://status.materialize.com/incidents/01M73J7SC61WHPK1GS5ZQP51P1](https://status.materialize.com/incidents/01M73J7SC61WHPK1GS5ZQP51P1)
- [Company: Materialize](https://rewindex.com/company/materialize.md)

## Timeline of updates

- **identified** 2026-11-10 20:26 UTC _(edited after publishing)_: Starting at approximately 20:20 UTC, an outage at our upstream authentication provider is preventing some users from authenticating to Materialize Cloud. This affects all Cloud regions. What’s affected • Logging in to the Materialize console • Opening new pgwire connections, including connections that use app passwords • Tools and services that open new connections or reconnect, such as connection poolers, BI tools, dbt runs, and other scheduled jobs. These may see authentication errors or timeouts. What’s not affected • Clusters are running normally. • Sources are still ingesting data, and sinks are still writing data, so we don’t expect any impact to data freshness. • Self-managed deployments are not affected. What you can do If you have pgwire connections that are already open, we recommend not restarting them or the services that use them until this is resolved. New connection attempts may fail until our provider recovers.
- **monitoring** 2026-11-10 20:56 UTC: Our authentication provider has fixed the issue, and console and pgwire logins are recovering. Some users may still see slow or failed logins for a short time. We’re keeping this incident open while we confirm all services are restored.
- **resolved** 2026-11-10 22:16 UTC: Authentication has recovered. Console sign-in and new connections using app passwords are fully restored.

## Rewindex changes for this incident

- 2026-11-10 20:26 UTC: [Major incident: Cloud Connectivity Issues Due to Authentication Provider Outage](https://rewindex.com/change/ia7b748ba7bdfcc.md)
- 2026-11-10 20:43 UTC: [Incident silently edited: Cloud Connectivity Issues Due to Authentication Provider Outage](https://rewindex.com/change/r3a31953a90a8af.md)
- 2026-11-10 20:53 UTC: [Incident silently edited: Cloud Connectivity Issues Due to Authentication Provider Outage](https://rewindex.com/change/rc6262b713429ca.md)
- 2026-11-10 21:03 UTC: [Incident updated: Cloud Connectivity Issues Due to Authentication Provider Outage](https://rewindex.com/change/r6c8819e3291318.md)
- 2026-11-10 22:23 UTC: [Incident updated: Cloud Connectivity Issues Due to Authentication Provider Outage](https://rewindex.com/change/r528c388de2a38b.md)

## Cite this

Status incident (vendor impact label: major) posted by Materialize, started 2026-11-10 20:26 UTC, resolved after 1.8 h, 3 update(s); edited after publishing.

- Canonical URL: https://rewindex.com/company/materialize/incidents/01M73J7SC61WHPK1GS5ZQP51P1
- Citation: Materialize, “Cloud Connectivity Issues Due to Authentication Provider Outage” (2026-11-10 20:26 UTC). Archived by Rewindex: https://rewindex.com/company/materialize/incidents/01M73J7SC61WHPK1GS5ZQP51P1 (CC BY 4.0).
- Markdown link: `[Materialize: Cloud Connectivity Issues Due to Authentication Provider Outage (2026-11-10)](https://rewindex.com/company/materialize/incidents/01M73J7SC61WHPK1GS5ZQP51P1)`


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Canonical: https://rewindex.com/company/materialize/incidents/01M73J7SC61WHPK1GS5ZQP51P1 · Markdown: https://rewindex.com/company/materialize/incidents/01M73J7SC61WHPK1GS5ZQP51P1.md · JSON: https://rewindex.com/api/v1/companies/materialize/incidents/01M73J7SC61WHPK1GS5ZQP51P1 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-10T23:28:24.811Z