# Mapbox: Authentication errors on Matrix, Optimization, and Directions APIs

- Impact (vendor’s label): major
- Status: resolved
- Started: 2024-01-25 23:10 UTC · Resolved: 2024-01-25 12:30 UTC · Duration: -640 min
- Updates: 1
- [Vendor status page: https://stspg.io/zp09g067h4zl](https://stspg.io/zp09g067h4zl)
- [Company: Mapbox](https://rewindex.com/company/mapbox.md)

## Summary

Mapbox reported a major incident involving HTTP 401 authentication errors for some Matrix, Optimization, and Directions API users in some regions. The recorded start is 2024-01-25 23:10 UTC and resolution is 2024-01-25 12:30 UTC; these timestamps conflict, and duration is unknown. Mapbox said the issue was identified and resolved. _(machine-written, sol)_
## Timeline of updates

- **resolved** 2024-01-25 12:30 UTC: Between approximately 12:15UTC and 13:50UTC on 2023-01-025, some users of the Matrix, Optimization, and Directions API in some regions may have received HTTP 401 authentication errors while using the services.  The issue has been identified and resolved.

## Rewindex changes for this incident

- 2024-01-25 23:10 UTC: [Major incident: Authentication errors on Matrix, Optimization, and Directions APIs](https://rewindex.com/change/icbf2640934ce0b.md)


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Canonical: https://rewindex.com/company/mapbox/incidents/xx9jnypchdy0 · Markdown: https://rewindex.com/company/mapbox/incidents/xx9jnypchdy0.md · JSON: https://rewindex.com/api/v1/companies/mapbox/incidents/xx9jnypchdy0 · Generated 2026-10-18T11:28:10.346Z