# Mapbox: Missing or Incorrect POI Brand Name in Search

- Impact (vendor’s label): major
- Status: resolved
- Started: 2023-09-12 20:14 UTC · Resolved: 2023-09-12 21:23 UTC · Duration: 1.1 h
- Updates: 2 · Affected components: Search
- [Vendor status page: https://stspg.io/dp56v2tbtzns](https://stspg.io/dp56v2tbtzns)
- [Company: Mapbox](https://rewindex.com/company/mapbox.md)

## Summary

Mapbox reported a major Search incident affecting select POI brands in the US and Germany: searches returned no results or POI names consisting only of numbers. It started at 2023-09-12 20:14 UTC and was resolved at 2023-09-12 21:23 UTC, lasting 1 h 9 min; Mapbox identified a fix and began a rollback. _(machine-written, sol)_
## Timeline of updates

- **identified** 2023-09-12 20:14 UTC: We've identified an issue where users searching for select POI brands in the US and Germany will either not get results or the returned POI names will just be numbers. The fix is identified and a rollback operation is underway.
- **resolved** 2023-09-12 21:23 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2023-09-12 20:14 UTC: [Major incident: Missing or Incorrect POI Brand Name in Search](https://rewindex.com/change/ifbf0ca9463f7d6.md)


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Canonical: https://rewindex.com/company/mapbox/incidents/l4txs8gq4gt3 · Markdown: https://rewindex.com/company/mapbox/incidents/l4txs8gq4gt3.md · JSON: https://rewindex.com/api/v1/companies/mapbox/incidents/l4txs8gq4gt3 · Generated 2026-10-18T11:27:02.067Z