# Mapbox: High failure rate for live traffic tile requests

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-11-29 03:09 UTC · Resolved: 2025-11-29 03:54 UTC · Duration: 45 min
- Updates: 3 · Affected components: API, Maps - API
- [Vendor status page: https://stspg.io/pt2xry61q7b1](https://stspg.io/pt2xry61q7b1)
- [Company: Mapbox](https://rewindex.com/company/mapbox.md)

## Summary

Mapbox reported a major incident affecting API and Maps - API: customers experienced high failure rates for live traffic tile requests. It started at 2025-11-29 03:09 UTC and was resolved at 2025-11-29 03:54 UTC, lasting 44 min. A fix was implemented by 03:36 UTC; no cause was stated. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-11-29 03:09 UTC: Customers are experiencing high failure rates for live traffic tile requests. We are currently investigating the issue.
- **monitoring** 2025-11-29 03:36 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2025-11-29 03:54 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-11-29 03:09 UTC: [Major incident: High failure rate for live traffic tile requests](https://rewindex.com/change/i8a68e3a4abbed1.md)


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Canonical: https://rewindex.com/company/mapbox/incidents/85qn9bql3kkt · Markdown: https://rewindex.com/company/mapbox/incidents/85qn9bql3kkt.md · JSON: https://rewindex.com/api/v1/companies/mapbox/incidents/85qn9bql3kkt · Generated 2026-10-18T10:26:48.522Z