# Mapbox: Static Images API degradation

- Impact (vendor’s label): minor
- Status: postmortem
- Started: 2024-05-17 00:04 UTC · Resolved: 2024-05-17 19:58 UTC · Duration: 20 h
- Updates: 6 · Affected components: API, Maps - API
- [Vendor status page: https://stspg.io/n9xwv3m8bhns](https://stspg.io/n9xwv3m8bhns)
- [Company: Mapbox](https://rewindex.com/company/mapbox.md)

## Timeline of updates

- **investigating** 2024-05-17 00:04 UTC: We are investigating image quality degradation on the Static Images API
- **investigating** 2024-05-17 01:14 UTC: This issue impacts Static API requests for styles using the mapbox.mapbox-terrain-dem-v1 tileset. Not all requests are impacted and the issue is sporadic. We are continuing to investigate the cause of the issue.
- **investigating** 2024-05-17 15:17 UTC: We are still investigating image quality degradation on the Static Images API
- **identified** 2024-05-17 15:33 UTC: We have identified the cause of the image degradation. However, given the nature of the issue, we do not anticipate a fix to be rolled out imminently. We will provide more updates on timeline as we have them.
- **resolved** 2024-05-17 19:58 UTC: We have identified the root cause of this issue and have a clear path forward, but expect the rollout to take some time. We are closing this status but will post updates as fixes are available.
- **postmortem** 2024-05-22 15:02 UTC: The issue with 3D Terrain distortion has been mitigated and fixes have been shipped to all Static Image and Tile endpoints.


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Canonical: https://rewindex.com/company/mapbox/incidents/5qp7vytmyscp · Markdown: https://rewindex.com/company/mapbox/incidents/5qp7vytmyscp.md · JSON: https://rewindex.com/api/v1/companies/mapbox/incidents/5qp7vytmyscp · Generated 2026-10-18T10:26:07.896Z