# Mailjet: Template builder reports into 500 error page

- Impact (vendor’s label): major
- Status: resolved
- Started: 2022-09-12 14:48 UTC · Resolved: 2022-09-12 20:11 UTC · Duration: 5.4 h
- Updates: 4 · Affected components: Mailjet Embedded
- [Vendor status page: https://stspg.io/fn6rcqhnqlg5](https://stspg.io/fn6rcqhnqlg5)
- [Company: Mailjet](https://rewindex.com/company/mailjet.md)

## Timeline of updates

- **investigating** 2022-09-12 14:48 UTC: We are currently investigating the issue
- **identified** 2022-09-12 14:54 UTC: The issue has been identified and a fix is being implemented.
- **monitoring** 2022-09-12 19:41 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2022-09-12 20:11 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2022-09-12 14:48 UTC: [Major incident: Template builder reports into 500 error page](https://rewindex.com/change/id384fb35b60cc5.md)


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Canonical: https://rewindex.com/company/mailjet/incidents/zrmssytsrqzj · Markdown: https://rewindex.com/company/mailjet/incidents/zrmssytsrqzj.md · JSON: https://rewindex.com/api/v1/companies/mailjet/incidents/zrmssytsrqzj · Generated 2026-10-20T01:33:25.880Z