# Mailjet: Intermittent failures accessing templates

- Impact (vendor’s label): major
- Status: resolved
- Started: 2022-09-12 09:25 UTC · Resolved: 2022-09-12 11:07 UTC · Duration: 1.7 h
- Updates: 3 · Affected components: Email Editor, Passport
- [Vendor status page: https://stspg.io/s0f271lcdj6r](https://stspg.io/s0f271lcdj6r)
- [Company: Mailjet](https://rewindex.com/company/mailjet.md)

## Timeline of updates

- **identified** 2022-09-12 09:25 UTC: The issue has been identified and a fix is being implemented.
- **monitoring** 2022-09-12 10:23 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2022-09-12 11:07 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2022-09-12 09:25 UTC: [Major incident: Intermittent failures accessing templates](https://rewindex.com/change/i65e3db7dc0b0ce.md)


---
Canonical: https://rewindex.com/company/mailjet/incidents/yz7bznrq9qyk · Markdown: https://rewindex.com/company/mailjet/incidents/yz7bznrq9qyk.md · JSON: https://rewindex.com/api/v1/companies/mailjet/incidents/yz7bznrq9qyk · Generated 2026-10-20T02:22:40.585Z