# Mailjet: Support Ticket Creation Failures

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2026-06-05 10:01 UTC · Resolved: 2026-06-05 10:33 UTC · Duration: 32 min
- Updates: 4 · Affected components: Support
- [Vendor status page: https://stspg.io/p0lp3txv09yv](https://stspg.io/p0lp3txv09yv)
- [Company: Mailjet](https://rewindex.com/company/mailjet.md)

## Timeline of updates

- **investigating** 2026-06-05 10:01 UTC: We are currently investigating this issue.
- **identified** 2026-06-05 10:25 UTC: The issue has been identified and a fix is being implemented.
- **monitoring** 2026-06-05 10:26 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2026-06-05 10:33 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-06-05 10:01 UTC: [Critical incident: Support Ticket Creation Failures](https://rewindex.com/change/if2a28b0693b60a.md)


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Canonical: https://rewindex.com/company/mailjet/incidents/v34fsmm2fhjw · Markdown: https://rewindex.com/company/mailjet/incidents/v34fsmm2fhjw.md · JSON: https://rewindex.com/api/v1/companies/mailjet/incidents/v34fsmm2fhjw · Generated 2026-10-20T00:05:38.201Z