# Mailjet: Login issues with Mailjet Application and Intermittent Errors on REST API

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2025-09-04 06:54 UTC · Resolved: 2025-09-04 12:30 UTC · Duration: 5.6 h
- Updates: 8 · Affected components: REST API, Form Builder, Mailjet Embedded, Mailjet App, Event API
- [Vendor status page: https://stspg.io/mz0q71dxftw5](https://stspg.io/mz0q71dxftw5)
- [Company: Mailjet](https://rewindex.com/company/mailjet.md)

## Timeline of updates

- **investigating** 2025-09-04 06:54 UTC: We are currently investigating this issue.
- **investigating** 2025-09-04 08:12 UTC: We are continuing to investigate this issue.
- **investigating** 2025-09-04 08:34 UTC: We are continuing to investigate this issue.
- **identified** 2025-09-04 08:55 UTC: The issue has been identified and a fix is being implemented.
- **identified** 2025-09-04 10:06 UTC: We are continuing to work on a fix for this issue.
- **identified** 2025-09-04 10:33 UTC: We are continuing to work on a fix for this issue.
- **monitoring** 2025-09-04 11:11 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2025-09-04 12:30 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-09-04 06:54 UTC: [Critical incident: Login issues with Mailjet Application and Intermittent Errors on REST API](https://rewindex.com/change/i829e0d1057d952.md)


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Canonical: https://rewindex.com/company/mailjet/incidents/ndflq172ph1k · Markdown: https://rewindex.com/company/mailjet/incidents/ndflq172ph1k.md · JSON: https://rewindex.com/api/v1/companies/mailjet/incidents/ndflq172ph1k · Generated 2026-10-20T02:20:27.793Z