# Mailjet: Templates unavailable for some users

- Impact (vendor’s label): major
- Status: resolved
- Started: 2022-01-07 15:29 UTC · Resolved: 2022-01-07 16:02 UTC · Duration: 33 min
- Updates: 3 · Affected components: Email Editor, Passport
- [Vendor status page: https://stspg.io/xfm5c4hgvx0d](https://stspg.io/xfm5c4hgvx0d)
- [Company: Mailjet](https://rewindex.com/company/mailjet.md)

## Timeline of updates

- **investigating** 2022-01-07 15:29 UTC: We are currently investigating this issue.
- **monitoring** 2022-01-07 15:36 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2022-01-07 16:02 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2022-01-07 15:29 UTC: [Major incident: Templates unavailable for some users](https://rewindex.com/change/ic3263d19c3062e.md)


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Canonical: https://rewindex.com/company/mailjet/incidents/htknnqlgllbn · Markdown: https://rewindex.com/company/mailjet/incidents/htknnqlgllbn.md · JSON: https://rewindex.com/api/v1/companies/mailjet/incidents/htknnqlgllbn · Generated 2026-10-20T02:20:44.667Z