# Mailjet: The application is unreliable for some customers.

- Impact (vendor’s label): major
- Status: resolved
- Started: 2023-06-08 02:38 UTC · Resolved: 2023-06-08 18:24 UTC · Duration: 16 h
- Updates: 6 · Affected components: Mailjet App
- [Vendor status page: https://stspg.io/9mmss948y794](https://stspg.io/9mmss948y794)
- [Company: Mailjet](https://rewindex.com/company/mailjet.md)

## Timeline of updates

- **investigating** 2023-06-08 02:38 UTC: We're noticing some issues with how the application is performing. The team has started the investigation. We will provide an update as soon as the issue is identified.
- **identified** 2023-06-08 06:52 UTC: We're still investigating the issue. Our team identified a potential root cause and we're working on its resolution.
- **identified** 2023-06-08 12:09 UTC: We are continuing to work on a fix for this issue.
- **identified** 2023-06-08 15:48 UTC: We are continuing to work on a fix for this issue.
- **monitoring** 2023-06-08 15:57 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2023-06-08 18:24 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2023-06-08 02:38 UTC: [Major incident: The application is unreliable for some customers.](https://rewindex.com/change/i73e71d9842a889.md)


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Canonical: https://rewindex.com/company/mailjet/incidents/2f5r9b690wsc · Markdown: https://rewindex.com/company/mailjet/incidents/2f5r9b690wsc.md · JSON: https://rewindex.com/api/v1/companies/mailjet/incidents/2f5r9b690wsc · Generated 2026-10-20T02:20:28.142Z