# Mailjet

- Domain: mailjet.com · Category: comms
- Status page: https://status.mailjet.com (polled every 10 minutes; now operational)
- Incidents archived: 137 (42 major/critical, 5 maintenances), history since 2016-06-28
- Last 90 days: 1 incidents; open now: 0
- Silently edited or deleted incidents: 0

## How Mailjet reports incidents

Not enough incidents to compare yet (needs 20 in a year and 10 with full update detail; has 2 and 0).

## Dependencies (observed)

| Depended on by | Signal | Blamed in | Hosting | Integration | Events | Declared |
| --- | --- | --- | --- | --- | --- | --- |
| [Webflow](https://rewindex.com/company/webflow.md) | low | 0 | 0 | 0 | 0 | yes |

## Incidents by year

| Year | Incidents | Major/critical | Maintenance | Median duration |
| --- | --- | --- | --- | --- |
| 2016 | 12 | 2 | 0 | 3.2 h |
| 2017 | 22 | 2 | 0 | 4.7 h |
| 2018 | 21 | 3 | 0 | 1.3 h |
| 2019 | 2 | 1 | 0 | 3.4 h |
| 2020 | 10 | 2 | 0 | 3.8 h |
| 2021 | 22 | 8 | 0 | 2.3 h |
| 2022 | 15 | 9 | 0 | 1.8 h |
| 2023 | 17 | 4 | 0 | 3.1 h |
| 2024 | 7 | 6 | 2 | 2.7 h |
| 2025 | 7 | 4 | 1 | 5.6 h |
| 2026 | 2 | 1 | 2 | 32 min |

## Pricing

_No structured pricing extracted yet._

## Recent notable changes

| When (UTC) | Change | Summary |
| --- | --- | --- |
| 2026-06-05 10:01 UTC | [Critical incident: Support Ticket Creation Failures](https://rewindex.com/change/if2a28b0693b60a.md) | pending |
| 2025-10-14 13:30 UTC | [Major incident: Lag on Event API](https://rewindex.com/change/ia8234e54396d44.md) | pending |
| 2025-09-30 10:21 UTC | [Major incident: Delays in emails processing and general app.mailjet.com login issues](https://rewindex.com/change/i5b1901ae9e9102.md) | pending |
| 2025-09-04 06:54 UTC | [Critical incident: Login issues with Mailjet Application and Intermittent Errors on REST API](https://rewindex.com/change/i829e0d1057d952.md) | pending |
| 2025-07-06 09:07 UTC | [Major incident: Connection issues related to Event API](https://rewindex.com/change/ib80e3fd02f18d2.md) | pending |
| 2024-10-23 11:55 UTC | [Major incident: Event sending issues related to Event API](https://rewindex.com/change/i1cf288acd4cde5.md) | pending |
| 2024-10-01 12:24 UTC | [Critical incident: Login issues with Mailjet Application](https://rewindex.com/change/i97f951e2f4ff27.md) | pending |
| 2024-07-31 05:44 UTC | [Critical incident: Login issues with Mailjet Application](https://rewindex.com/change/i3558d5a8794959.md) | pending |
| 2024-07-30 12:25 UTC | [Critical incident: Login issues with Mailjet Application](https://rewindex.com/change/i54b855e5ee1139.md) | pending |
| 2024-05-31 08:07 UTC | [Critical incident: Latency and login issues with Mailjet Application](https://rewindex.com/change/i859dddcf83f727.md) | pending |

Full timeline: [Mailjet changes](https://rewindex.com/company/mailjet/changes.md)
## Silent edits and deletions

_None._

## Page change history

| Page | URL | Versions | Last changed (UTC) | History |
| --- | --- | --- | --- | --- |
| Privacy policy | [https://mailjet.com/privacy](https://mailjet.com/privacy) | 1 | 2026-10-19 |  |
| Terms of service | [https://mailjet.com/terms](https://mailjet.com/terms) | 1 | 2026-10-19 |  |

_No page changes since the first snapshot._

## Latest 100 incidents

| Started (UTC) | Incident | Impact | Duration | Edited |
| --- | --- | --- | --- | --- |
| 2026-09-04 12:23 UTC | [Microsoft Incident Resulting in Delivery Issues to M365](https://rewindex.com/company/mailjet/incidents/6cp6q10lvckn.md) | none | 32 min |  |
| 2026-06-05 10:01 UTC | [Support Ticket Creation Failures](https://rewindex.com/company/mailjet/incidents/v34fsmm2fhjw.md) | critical | 32 min |  |
| 2025-10-14 13:30 UTC | [Lag on Event API](https://rewindex.com/company/mailjet/incidents/xx8vw8hrm8rb.md) | major | 14 h |  |
| 2025-10-02 09:24 UTC | [Latency and login issues with Mailjet Application](https://rewindex.com/company/mailjet/incidents/zvvjz2y6zt7s.md) | minor | 1.3 h |  |
| 2025-10-01 08:12 UTC | [Latency and login issues with Mailjet Application](https://rewindex.com/company/mailjet/incidents/80ghxpxd7lgj.md) | minor | 17 h |  |
| 2025-09-30 10:21 UTC | [Delays in emails processing and general app.mailjet.com login issues](https://rewindex.com/company/mailjet/incidents/fntld4k6fdd3.md) | major | 7.7 h |  |
| 2025-09-04 06:54 UTC | [Login issues with Mailjet Application and Intermittent Errors on REST API](https://rewindex.com/company/mailjet/incidents/ndflq172ph1k.md) | critical | 5.6 h |  |
| 2025-07-06 09:07 UTC | [Connection issues related to Event API](https://rewindex.com/company/mailjet/incidents/svp855sny311.md) | major | 19 min |  |
| 2025-01-31 11:39 UTC | [Campaigns may experience getting queued and not sent](https://rewindex.com/company/mailjet/incidents/2x2clgqf6nnn.md) | minor | 2.4 h |  |
| 2024-10-23 11:55 UTC | [Event sending issues related to Event API](https://rewindex.com/company/mailjet/incidents/27wlh4xstzlm.md) | major | 3.0 h |  |
| 2024-10-01 12:24 UTC | [Login issues with Mailjet Application](https://rewindex.com/company/mailjet/incidents/3823wsrmmxkz.md) | critical | 2.7 h |  |
| 2024-07-31 05:44 UTC | [Login issues with Mailjet Application](https://rewindex.com/company/mailjet/incidents/z6rj3jwfbzc5.md) | critical | 5.3 h |  |
| 2024-07-30 12:25 UTC | [Login issues with Mailjet Application](https://rewindex.com/company/mailjet/incidents/kwqh62ks9bd5.md) | critical | 14 h |  |
| 2024-05-31 08:07 UTC | [Latency and login issues with Mailjet Application](https://rewindex.com/company/mailjet/incidents/lh09kfx93y74.md) | critical | 1.7 h |  |
| 2024-05-27 15:54 UTC | [Latency and login issues with Mailjet Application](https://rewindex.com/company/mailjet/incidents/8pg5btm8bdg3.md) | minor | 2.3 h |  |
| 2024-05-27 13:23 UTC | [Login Issues with Mailjet Application](https://rewindex.com/company/mailjet/incidents/n2vkzdtnn44k.md) | critical | 50 min |  |
| 2023-12-11 15:23 UTC | [Message Sending Delay](https://rewindex.com/company/mailjet/incidents/rwgz0pmnshv8.md) | minor | 4.1 h |  |
| 2023-10-09 10:12 UTC | [Customers might experience a delay in statistics or showing messages in queued status. All emails are processed and sent](https://rewindex.com/company/mailjet/incidents/4dj6x5b99rhl.md) | minor | 5.7 h |  |
| 2023-09-15 03:00 UTC | [Message Sending Delay](https://rewindex.com/company/mailjet/incidents/3g10sndcw9pk.md) | minor | 1.6 h |  |
| 2023-06-28 07:59 UTC | [Degraded performance on campaign scheduling](https://rewindex.com/company/mailjet/incidents/67q306jzmbp4.md) | minor | 1.9 h |  |
| 2023-06-24 09:06 UTC | [503 errors in the API](https://rewindex.com/company/mailjet/incidents/m81h94f2s2wc.md) | major | 3.1 h |  |
| 2023-06-22 15:59 UTC | [Messages experiencing delays in their delivery](https://rewindex.com/company/mailjet/incidents/1jh6z10wb8bf.md) | minor | 5.8 h |  |
| 2023-06-21 09:37 UTC | [Intermittent access issues and slowness on the application](https://rewindex.com/company/mailjet/incidents/psk7yvm15l63.md) | major | 31 min |  |
| 2023-06-08 02:38 UTC | [The application is unreliable for some customers.](https://rewindex.com/company/mailjet/incidents/2f5r9b690wsc.md) | major | 16 h |  |
| 2023-05-06 09:45 UTC | [Degraded performance and delays with campaign sending and processing](https://rewindex.com/company/mailjet/incidents/x4xm9b1qhq3t.md) | none | 46 min |  |
| 2023-04-27 08:05 UTC | [Intermittent Mailjet app access and scheduling campaign issues](https://rewindex.com/company/mailjet/incidents/1spbxld4h0p3.md) | minor | 1.9 h |  |
| 2023-04-12 14:22 UTC | [Login Issues with Mailjet Application](https://rewindex.com/company/mailjet/incidents/cprszlk13nfz.md) | major | 21 min |  |
| 2023-04-10 08:28 UTC | [Degraded performance on contact list uploads and export features](https://rewindex.com/company/mailjet/incidents/l85x906yy62w.md) | minor | 15 h |  |
| 2023-02-21 15:28 UTC | [Intermittent access issues](https://rewindex.com/company/mailjet/incidents/nklq093d3zwr.md) | minor | 39 min |  |
| 2023-02-09 08:56 UTC | [Inconsistent performance editing and saving templates in the Email Editor](https://rewindex.com/company/mailjet/incidents/hcvb4k6tdjvv.md) | minor | 3.9 h |  |
| 2023-02-08 16:34 UTC | [Inconsistent performance accessing the Email Editor](https://rewindex.com/company/mailjet/incidents/6h6szfpr9x4k.md) | minor | 20 h |  |
| 2023-01-26 09:33 UTC | [Intermittent login access and campaigns management performance](https://rewindex.com/company/mailjet/incidents/jgltvqdhjn2l.md) | minor | 12 h |  |
| 2023-01-25 20:47 UTC | [Missing stats under campaigns](https://rewindex.com/company/mailjet/incidents/f2ldrrgmmvbm.md) | minor | 2.3 h |  |
| 2022-12-23 10:14 UTC | [Slowness on the Application](https://rewindex.com/company/mailjet/incidents/2524l3n9sdz2.md) | minor | 2.9 h |  |
| 2022-12-14 11:51 UTC | [Some HTTPS personalized tracking links currently not working](https://rewindex.com/company/mailjet/incidents/sp4xf00d2txg.md) | major | 6.0 h |  |
| 2022-12-02 09:40 UTC | [HTTPS personalized tracking links currently not working](https://rewindex.com/company/mailjet/incidents/n0z9hh8md8yb.md) | major | 1.8 h |  |
| 2022-11-03 21:44 UTC | [Passport Builder Inaccessible](https://rewindex.com/company/mailjet/incidents/vtn8g999rzdj.md) | minor | 1.5 h |  |
| 2022-10-10 13:12 UTC | [Message sending is being deferred for some customers](https://rewindex.com/company/mailjet/incidents/k7s7l564qt4q.md) | minor | 1.0 h |  |
| 2022-09-12 14:48 UTC | [Template builder reports into 500 error page](https://rewindex.com/company/mailjet/incidents/zrmssytsrqzj.md) | major | 5.4 h |  |
| 2022-09-12 09:25 UTC | [Intermittent failures accessing templates](https://rewindex.com/company/mailjet/incidents/yz7bznrq9qyk.md) | major | 1.7 h |  |
| 2022-09-12 07:47 UTC | [API V3 Error Reports](https://rewindex.com/company/mailjet/incidents/ps16s8hx7dz3.md) | critical | 1.1 h |  |
| 2022-06-30 11:14 UTC | [Slowness on Contact List Upload](https://rewindex.com/company/mailjet/incidents/zhf8b09tg906.md) | minor | 4.1 h |  |
| 2022-06-16 09:30 UTC | [Not possible to set time for Scheduling Campaign](https://rewindex.com/company/mailjet/incidents/xbdg54dnr1dx.md) | major | 59 min |  |
| 2022-06-09 12:30 UTC | [Login Issues with Mailjet Application](https://rewindex.com/company/mailjet/incidents/dprqqtl850ny.md) · [Mailgun outage](https://rewindex.com/events/2022-06-09-mailgun) | critical | 2.3 h |  |
| 2022-04-05 19:03 UTC | [Intermittent Authentication Issues](https://rewindex.com/company/mailjet/incidents/7ttj8w7026c0.md) | none | 1.1 h |  |
| 2022-03-14 19:31 UTC | [Log in issues](https://rewindex.com/company/mailjet/incidents/cywpdspymv1z.md) | minor | 3.7 h |  |
| 2022-02-05 19:50 UTC | [Partial outbound message delivery delays](https://rewindex.com/company/mailjet/incidents/p0bmt2yggt1q.md) | major | 2.2 h |  |
| 2022-01-07 15:29 UTC | [Templates unavailable for some users](https://rewindex.com/company/mailjet/incidents/htknnqlgllbn.md) | major | 33 min |  |
| 2021-12-20 12:16 UTC | [SMS are delivered but status are not updated](https://rewindex.com/company/mailjet/incidents/xp4gl7nv7lj1.md) | minor | 1.6 h |  |
| 2021-12-15 12:08 UTC | [Login/Sign up issues](https://rewindex.com/company/mailjet/incidents/d33hs63g1n9q.md) | major | 2.6 h |  |
| 2021-12-13 23:09 UTC | [MailJet Web Application not rendering](https://rewindex.com/company/mailjet/incidents/thh9nq6tlyf0.md) | critical | 20 min |  |
| 2021-12-06 18:28 UTC | [Intermittent access to Templates in UI](https://rewindex.com/company/mailjet/incidents/6d7rb58k92qn.md) | minor | 32 min |  |
| 2021-12-02 16:55 UTC | [Error Accessing Campaigns & Templates](https://rewindex.com/company/mailjet/incidents/0pp4vw8p1s90.md) | minor | 34 min |  |
| 2021-11-18 17:19 UTC | [500 Send API V3 Error Reports](https://rewindex.com/company/mailjet/incidents/4n740wc5ll6y.md) | major | 1.9 h |  |
| 2021-11-04 12:30 UTC | [Login/Sign up issues and UI slow response time](https://rewindex.com/company/mailjet/incidents/gtmx2h9x4tpc.md) | critical | 1.1 h |  |
| 2021-10-27 13:13 UTC | [Message Sending Delays](https://rewindex.com/company/mailjet/incidents/zrnrnkwrtlf6.md) | none | 6.1 h |  |
| 2021-10-22 08:43 UTC | [Partial outbound message delivery delays](https://rewindex.com/company/mailjet/incidents/8wz4pjmlhdsn.md) | major | 7.7 h |  |
| 2021-10-01 10:05 UTC | [Login/Sign up issues and UI slow response time](https://rewindex.com/company/mailjet/incidents/qvwt2sqghzmc.md) | minor | 1.8 h |  |
| 2021-10-01 08:11 UTC | [Login/Sign up issues and UI slow response time](https://rewindex.com/company/mailjet/incidents/lgm5ypdkc6pb.md) | major | 1.3 h |  |
| 2021-09-09 07:59 UTC | [Slow UI response times](https://rewindex.com/company/mailjet/incidents/2kycpbq7bmxg.md) | minor | 2.6 h |  |
| 2021-09-06 09:30 UTC | [Outbound message delivery delays](https://rewindex.com/company/mailjet/incidents/kg893bnr799z.md) | none | 0 min |  |
| 2021-09-02 13:36 UTC | [Slow UI response times](https://rewindex.com/company/mailjet/incidents/6n90zcdp003s.md) | none | 2.5 h |  |
| 2021-07-08 16:22 UTC | [Signup and App issues](https://rewindex.com/company/mailjet/incidents/704hflzx9nzf.md) | minor | 3.6 h |  |
| 2021-05-29 12:38 UTC | [Login, Signup and SMS issues](https://rewindex.com/company/mailjet/incidents/93sgz5gt93nh.md) | major | 4.9 h |  |
| 2021-05-07 17:01 UTC | [Intermittent TLS connection errors](https://rewindex.com/company/mailjet/incidents/n9hznb4mk8m8.md) | none | 6.1 h |  |
| 2021-04-29 11:22 UTC | [Delayed outbound message delivery](https://rewindex.com/company/mailjet/incidents/jp89s4wprz84.md) | minor | 3.1 h |  |
| 2021-04-27 12:48 UTC | [SMS send requests returning errors](https://rewindex.com/company/mailjet/incidents/p5ky20dz9rg1.md) | none | 1.1 h |  |
| 2021-04-20 20:01 UTC | [MJ Sending Delays Apr 20, 2021](https://rewindex.com/company/mailjet/incidents/qzp4ykqyx1hb.md) | major | 6.3 h |  |
| 2021-03-23 18:36 UTC | [Some click and open events are not being registered](https://rewindex.com/company/mailjet/incidents/pfn23gy8jjbd.md) | minor | 44 min |  |
| 2021-01-13 19:03 UTC | [Message sending delays](https://rewindex.com/company/mailjet/incidents/l345q74h5mx0.md) | minor | 2.3 h |  |
| 2020-12-11 15:57 UTC | [Sending delays for some customers](https://rewindex.com/company/mailjet/incidents/kx7g9wbwr547.md) | critical | 3.1 h |  |
| 2020-12-10 16:01 UTC | [we’re investigating an app outage and partial api outage](https://rewindex.com/company/mailjet/incidents/kvswpjxz2p55.md) | major | 1.4 h |  |
| 2020-10-15 05:23 UTC | [Error message at login for some users](https://rewindex.com/company/mailjet/incidents/wj8v5c43m6zr.md) | minor | 7.3 h |  |
| 2020-10-14 15:10 UTC | [Login issues](https://rewindex.com/company/mailjet/incidents/3m0kfsdt7trg.md) | minor | 8.8 h |  |
| 2020-08-08 14:52 UTC | [SMS messages sending issue](https://rewindex.com/company/mailjet/incidents/tqpmxp8th1zs.md) | none | 3.8 h |  |
| 2020-06-08 04:00 UTC | [Events missing for correctly processed messages](https://rewindex.com/company/mailjet/incidents/vnt18f0s9ncz.md) | none | 0 min |  |
| 2020-04-30 18:03 UTC | [Degraded performance of contact segmentation features](https://rewindex.com/company/mailjet/incidents/96bp8c8wd1r4.md) | minor | 12 h |  |
| 2020-04-28 15:06 UTC | [we’re investigating a high number of login attempts against our application](https://rewindex.com/company/mailjet/incidents/3gps9r8y7s0c.md) | minor | 13 min |  |
| 2020-03-26 16:20 UTC | [Delay in email processing](https://rewindex.com/company/mailjet/incidents/z5gxsg1nl2d2.md) | minor | 3.6 h |  |
| 2020-03-05 13:09 UTC | [Issue on drag-and-drop email editor, Passport.](https://rewindex.com/company/mailjet/incidents/2kb6drwpgzvf.md) | minor | 25 h |  |
| 2019-04-25 08:29 UTC | [Orange.fr delivery incident](https://rewindex.com/company/mailjet/incidents/wjfwqgkvk0y5.md) | none | 3.7 h |  |
| 2019-04-02 08:09 UTC | [System disruption](https://rewindex.com/company/mailjet/incidents/my16pbrmq3hm.md) | critical | 3.1 h |  |
| 2018-12-19 14:09 UTC | [Public website outage](https://rewindex.com/company/mailjet/incidents/h6hzkkhbphb6.md) | none | 36 min |  |
| 2018-11-08 15:40 UTC | [Event API delay](https://rewindex.com/company/mailjet/incidents/zdyt53v7q3d9.md) | minor | 26 h |  |
| 2018-11-05 14:12 UTC | [Event API delay](https://rewindex.com/company/mailjet/incidents/9prycfjsmfgp.md) | minor | 5.5 h |  |
| 2018-10-09 06:36 UTC | [Database issues](https://rewindex.com/company/mailjet/incidents/p8lfrz2kyydh.md) | major | 49 min |  |
| 2018-09-26 11:59 UTC | [Difficulties Accessing The Mailjet Platform](https://rewindex.com/company/mailjet/incidents/zrnp3c0s5v86.md) | major | 40 min |  |
| 2018-09-13 09:51 UTC | [Issue on drag-and-drop email editor, Passport.](https://rewindex.com/company/mailjet/incidents/mzjfszb3gd87.md) | critical | 2.1 h |  |
| 2018-08-28 20:02 UTC | [403 Errors in templates](https://rewindex.com/company/mailjet/incidents/qyzqg1779s41.md) | minor | 13 h |  |
| 2018-08-13 14:08 UTC | [Lag on event API notifications](https://rewindex.com/company/mailjet/incidents/ngn229w1f0p5.md) | minor | 2.4 h |  |
| 2018-07-31 14:13 UTC | [Delay in email sendings](https://rewindex.com/company/mailjet/incidents/3lcb2r729mkt.md) | minor | 21 min |  |
| 2018-05-25 13:01 UTC | [Incoming SMTP issue](https://rewindex.com/company/mailjet/incidents/y081fjg1g360.md) | none | 45 min |  |
| 2018-05-24 21:56 UTC | [Automation issue](https://rewindex.com/company/mailjet/incidents/bb950yc08mff.md) | minor | 20 h |  |
| 2018-05-19 16:52 UTC | [Scheduled campaign feature on Passport is unavailable](https://rewindex.com/company/mailjet/incidents/wxy8zp23cbd6.md) | minor | 4.6 h |  |
| 2018-05-18 14:31 UTC | [Processing delay on emails sent through Send API](https://rewindex.com/company/mailjet/incidents/r5qwl5343qrs.md) | minor | 45 min |  |
| 2018-05-03 14:45 UTC | [Mailjet website outage](https://rewindex.com/company/mailjet/incidents/0wd64613839m.md) | minor | 27 min |  |
| 2018-04-19 13:59 UTC | [Issue on drag-and-drop email editor, Passport.](https://rewindex.com/company/mailjet/incidents/651j3jh9j1kt.md) | minor | 1.2 h |  |
| 2018-03-20 09:37 UTC | [Issue on drag-and-drop email editor, Passport.](https://rewindex.com/company/mailjet/incidents/s3f25s2zxg51.md) | minor | 3.1 h |  |
| 2018-03-19 16:03 UTC | [High load on app.mailjet.com](https://rewindex.com/company/mailjet/incidents/9zkr40302rsw.md) | minor | 3.5 h |  |
| 2018-03-19 10:17 UTC | [High load on app.mailjet.com](https://rewindex.com/company/mailjet/incidents/2ll86zkfk2sk.md) | minor | 57 min |  |


## Charts

### Chart data: Mailjet status incidents per year
Grey: all non-maintenance incidents. Orange: major or critical. Years before Oct 2026 come from the vendor’s own status history.

| Year | Incidents | Major/critical |
| --- | --- | --- |
| 2016 | 12 | 2 |
| 2017 | 22 | 2 |
| 2018 | 21 | 3 |
| 2019 | 2 | 1 |
| 2020 | 10 | 2 |
| 2021 | 22 | 8 |
| 2022 | 15 | 9 |
| 2023 | 17 | 4 |
| 2024 | 7 | 6 |
| 2025 | 7 | 4 |
| 2026 | 2 | 1 |

### Chart data: Incidents per month, last 36 months
By impact as reported by the vendor. Maintenance excluded.

| Month | Impact | Incidents |
| --- | --- | --- |
| 2023-10 | minor | 1 |
| 2023-12 | minor | 1 |
| 2024-05 | critical | 2 |
| 2024-05 | minor | 1 |
| 2024-07 | critical | 2 |
| 2024-10 | critical | 1 |
| 2024-10 | major | 1 |
| 2025-01 | minor | 1 |
| 2025-07 | major | 1 |
| 2025-09 | critical | 1 |
| 2025-09 | major | 1 |
| 2025-10 | major | 1 |
| 2025-10 | minor | 2 |
| 2026-06 | critical | 1 |
| 2026-09 | none | 1 |

### Chart data: Page snapshot history
One dot per archived version. Grey = first archived (baseline), orange = text changed.

| Date | Page | Change |
| --- | --- | --- |
| 2026-10-19 | Terms of service | baseline |
| 2026-10-19 | Privacy policy | baseline |

---
Canonical: https://rewindex.com/company/mailjet · Markdown: https://rewindex.com/company/mailjet.md · JSON: https://rewindex.com/api/v1/companies/mailjet · Generated 2026-10-19T23:12:47.384Z