# Mailgun: EU Messaging Outage

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2026-08-27 20:38 UTC · Resolved: 2026-08-27 21:16 UTC · Duration: 37 min
- Updates: 4 · Affected components: Email Services - Outbound Delivery, Outbound Delivery, API, Email Services - API, Email Services - Inbound email processing, Inbound email processing, Email Services - Stats and Analytics, Stats and Analytics, Email Services - SMTP, SMTP, Control Panel, Customer Tools - Control Panel, Email Services - Events & Logs, Events & Logs
- [Vendor status page: https://stspg.io/vp9983g13wkq](https://stspg.io/vp9983g13wkq)
- [Company: Mailgun](https://rewindex.com/company/mailgun.md)

## Summary

Mailgun reported a critical EU datacenter messaging outage affecting API, SMTP, inbound processing, outbound delivery, events and logs, analytics, and the control panel. It started at 2026-08-27 20:38 UTC and resolved at 2026-08-27 21:16 UTC, lasting 37 min. Mailgun implemented a fix but did not specify the cause. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-08-27 20:38 UTC: We are currently investigating an outage in our EU datacenter
- **identified** 2026-08-27 20:45 UTC: We have identified the issue and working on restoring service.
- **monitoring** 2026-08-27 21:00 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2026-08-27 21:16 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-08-27 20:38 UTC: [Critical incident: EU Messaging Outage](https://rewindex.com/change/i09420eb8040b83.md)


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Canonical: https://rewindex.com/company/mailgun/incidents/m6tq46x2rhtc · Markdown: https://rewindex.com/company/mailgun/incidents/m6tq46x2rhtc.md · JSON: https://rewindex.com/api/v1/companies/mailgun/incidents/m6tq46x2rhtc · Generated 2026-10-18T12:37:10.037Z