# Mailgun: US Region(s): Elevated SMTP Connection Latency / Timeouts

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2024-09-30 20:47 UTC · Resolved: 2024-10-01 00:29 UTC · Duration: 3.7 h
- Updates: 3 · Affected components: Email Services - SMTP, SMTP
- [Vendor status page: https://stspg.io/384qrrlkz0rm](https://stspg.io/384qrrlkz0rm)
- [Company: Mailgun](https://rewindex.com/company/mailgun.md)

## Timeline of updates

- **investigating** 2024-09-30 20:47 UTC: We are currently experiencing elevated timeouts when sending email via SMTP in US regions. Investigation is underway.
- **monitoring** 2024-09-30 23:38 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2024-10-01 00:29 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/mailgun/incidents/1cxq9r4czj46 · Markdown: https://rewindex.com/company/mailgun/incidents/1cxq9r4czj46.md · JSON: https://rewindex.com/api/v1/companies/mailgun/incidents/1cxq9r4czj46 · Generated 2026-10-18T09:55:31.437Z