# Loops: Primary database outage

- Impact (vendor’s label): major
- Status: postmortem
- Started: 2024-09-16 14:16 UTC · Resolved: 2024-09-16 14:54 UTC · Duration: 39 min
- Updates: 6 · Affected components: API, Email Sending - Loops, Loops, App, SMTP Relay, Campaigns, Email Sending - Campaigns, Email Sending - Transactional, Transactional
- [Vendor status page: https://stspg.io/jb1msfpccyny](https://stspg.io/jb1msfpccyny)
- [Company: Loops](https://rewindex.com/company/loops.md)

## Timeline of updates

- **investigating** 2024-09-16 14:16 UTC: We are currently investigating this issue.
- **monitoring** 2024-09-16 14:32 UTC: A fix has been implemented and we are monitoring the results.
- **monitoring** 2024-09-16 14:37 UTC: We are continuing to monitor for any further issues.
- **monitoring** 2024-09-16 14:54 UTC: We are continuing to monitor for any further issues.
- **resolved** 2024-09-16 14:54 UTC: This incident has been resolved.
- **postmortem** 2024-09-16 14:55 UTC: A misconfiguration by our database vendor prevented our database from restarting successfully. The misconfiguration was identified and remedied. Campaigns scheduled to send during the outage are now sent. Loop emails scheduled to send during the outage are now sent. Transactional emails or API calls made during the outage window need to be retried.

## Rewindex changes for this incident

- 2024-09-16 14:16 UTC: [Major incident: Primary database outage](https://rewindex.com/change/i8b6b7fcadf45f9.md)


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Canonical: https://rewindex.com/company/loops/incidents/tmnlxz8cgr9r · Markdown: https://rewindex.com/company/loops/incidents/tmnlxz8cgr9r.md · JSON: https://rewindex.com/api/v1/companies/loops/incidents/tmnlxz8cgr9r · Generated 2026-10-20T02:21:30.827Z