# Loops: Delay in email metric processing

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-09-11 13:16 UTC · Resolved: 2026-09-11 14:49 UTC · Duration: 1.6 h
- Updates: 3 · Affected components: App
- [Vendor status page: https://stspg.io/lg8b1rcdp2dn](https://stspg.io/lg8b1rcdp2dn)
- [Company: Loops](https://rewindex.com/company/loops.md)

## Timeline of updates

- **investigating** 2026-09-11 13:16 UTC: Email metrics may be slow to appear or not appear on refresh. We are currently investigating the issue.
- **identified** 2026-09-11 14:40 UTC: We're continuing to make progress processing a backlog of email metrics.
- **resolved** 2026-09-11 14:49 UTC: The metrics processing pipeline has caught up. No metrics were lost, this was only a delay in processing.


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Canonical: https://rewindex.com/company/loops/incidents/tg1pgvlgzpzf · Markdown: https://rewindex.com/company/loops/incidents/tg1pgvlgzpzf.md · JSON: https://rewindex.com/api/v1/companies/loops/incidents/tg1pgvlgzpzf · Generated 2026-10-20T00:50:34.314Z