# Loops: Intermittent 500 Errors

- Impact (vendor’s label): none
- Status: resolved
- Started: 2025-01-29 16:05 UTC · Resolved: 2025-01-29 17:57 UTC · Duration: 1.9 h
- Updates: 3 · Affected components: API, Email Sending - Loops, Loops, App, SMTP Relay, Campaigns, Email Sending - Campaigns, Email Sending - Transactional, Transactional
- [Vendor status page: https://stspg.io/2v2tb682d6f8](https://stspg.io/2v2tb682d6f8)
- [Company: Loops](https://rewindex.com/company/loops.md)

## Timeline of updates

- **investigating** 2025-01-29 16:05 UTC: We are investigating an issue with an upstream provider, we're working to mitigate the impact.
- **monitoring** 2025-01-29 17:19 UTC: We're seeing signs of recovery and continuing to monitor while we wait for an "all-clear" from our upstream provider.
- **resolved** 2025-01-29 17:57 UTC: All good!


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Canonical: https://rewindex.com/company/loops/incidents/r41cprzg7qqm · Markdown: https://rewindex.com/company/loops/incidents/r41cprzg7qqm.md · JSON: https://rewindex.com/api/v1/companies/loops/incidents/r41cprzg7qqm · Generated 2026-10-20T00:03:54.730Z