# Loom: Loom Intermittent Issues

> Loom status incident “Loom Intermittent Issues” on 2025-08-15: impact major (vendor’s label), 0 min, 3 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/loom/incidents/zmyqf2f8gnx1
Last updated: 2025-08-15T19:58:42Z

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-08-15 19:58 UTC · Resolved: 2025-08-15 19:58 UTC · Duration: 0 min
- Updates: 3 · Affected components: Authentication, Loom AI, Recording, Viewing
- [Vendor status page: https://loom.status.atlassian.com/incidents/zmyqf2f8gnx1](https://loom.status.atlassian.com/incidents/zmyqf2f8gnx1)
- [Company: Loom](https://rewindex.com/company/loom.md)

## Timeline of updates

- **identified** 2025-08-15 19:35 UTC: We are investigating reports of issues for Loom customers. Including names showing as IDs. We will provide more details once we identify the cause.
- **monitoring** 2025-08-15 19:50 UTC: We have identified the cause of the issues and we are monitoring recovery.
- **resolved** 2025-08-15 19:58 UTC: Between 18:45 and 19:35 UTC we experienced degraded functionality for Loom. The issue has been resolved and the service is operating normally.

## Rewindex changes for this incident

- 2025-08-15 19:58 UTC: [Major incident: Loom Intermittent Issues](https://rewindex.com/change/i46f198539986a5.md)

## Cite this

Status incident (vendor impact label: major) posted by Loom, started 2025-08-15 19:58 UTC, resolved after 0 min, 3 update(s).

- Canonical URL: https://rewindex.com/company/loom/incidents/zmyqf2f8gnx1
- Citation: Loom, “Loom Intermittent Issues” (2025-08-15 19:58 UTC). Archived by Rewindex: https://rewindex.com/company/loom/incidents/zmyqf2f8gnx1 (CC BY 4.0).
- Markdown link: `[Loom: Loom Intermittent Issues (2025-08-15)](https://rewindex.com/company/loom/incidents/zmyqf2f8gnx1)`


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Canonical: https://rewindex.com/company/loom/incidents/zmyqf2f8gnx1 · Markdown: https://rewindex.com/company/loom/incidents/zmyqf2f8gnx1.md · JSON: https://rewindex.com/api/v1/companies/loom/incidents/zmyqf2f8gnx1 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T14:16:58.396Z