# Loom: Issue with Loom Meeting Recordings in Zoom

> Loom status incident “Issue with Loom Meeting Recordings in Zoom” on 2025-09-12: impact major (vendor’s label), 0 min, 2 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/loom/incidents/4twsgt1wdqky
Last updated: 2025-09-12T22:14:48Z

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-09-12 22:14 UTC · Resolved: 2025-09-12 22:14 UTC · Duration: 0 min
- Updates: 2 · Affected components: Recording
- [Vendor status page: https://loom.status.atlassian.com/incidents/4twsgt1wdqky](https://loom.status.atlassian.com/incidents/4twsgt1wdqky)
- [Company: Loom](https://rewindex.com/company/loom.md)

## Timeline of updates

- **monitoring** 2025-09-12 20:43 UTC: From 5:03 AM ET to 4:15 PM ET, some customers were unable to record Zoom meetings using Loom Meeting Recordings. Attempts made during this time may appear in your library but will not be playable, as no recording was captured. Unfortunately, these recordings cannot be recovered. We have released a fix and we are monitoring recovery.
- **resolved** 2025-09-12 22:14 UTC: The issue has been resolved and the service is operating normally.

## Rewindex changes for this incident

- 2025-09-12 22:14 UTC: [Major incident: Issue with Loom Meeting Recordings in Zoom](https://rewindex.com/change/i705d8a3afe33e3.md)

## Cite this

Status incident (vendor impact label: major) posted by Loom, started 2025-09-12 22:14 UTC, resolved after 0 min, 2 update(s).

- Canonical URL: https://rewindex.com/company/loom/incidents/4twsgt1wdqky
- Citation: Loom, “Issue with Loom Meeting Recordings in Zoom” (2025-09-12 22:14 UTC). Archived by Rewindex: https://rewindex.com/company/loom/incidents/4twsgt1wdqky (CC BY 4.0).
- Markdown link: `[Loom: Issue with Loom Meeting Recordings in Zoom (2025-09-12)](https://rewindex.com/company/loom/incidents/4twsgt1wdqky)`


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Canonical: https://rewindex.com/company/loom/incidents/4twsgt1wdqky · Markdown: https://rewindex.com/company/loom/incidents/4twsgt1wdqky.md · JSON: https://rewindex.com/api/v1/companies/loom/incidents/4twsgt1wdqky · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:23:42.836Z