# Logz.io: Disruptions on app login

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2021-04-20 15:48 UTC · Resolved: 2021-04-20 20:48 UTC · Duration: 5.0 h
- Updates: 1
- [Vendor status page: https://status.logz.io/incidents/jbhcmp6qjssk](https://status.logz.io/incidents/jbhcmp6qjssk)
- [Company: Logz.io](https://rewindex.com/company/logz-io.md)

## Part of an outage event

- [Auth0 outage, Apr 20, 2021: 12 vendors, 12 incidents](https://rewindex.com/events/2021-04-20-auth0)
- This incident blames Auth0 as the cause. (hop 1, posted +1 min vs the first vendor naming Auth0)
- Evidence: “…gin issue, and we have received positive indications from our customers as well, although Auth0 have not yet fully reported resolution on their end. Auth0 have been reporting most customers are resolv…”

```mermaid
flowchart LR
  root["Auth0<br/>own incident not archived"]:::inferred
  h1["Within an hour<br/>3 vendors, 3 blamed Auth0<br/>Wiz, Logz.io, Firebolt"]:::blames
  root --> h1
  h4["1 to 4 hours later<br/>1 vendor, 1 blamed Auth0<br/>Lever"]:::blames
  root --> h4
  me["Logz.io (this incident)<br/>posted +1 min"]:::me
  h1 --- me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

## Timeline of updates

- **resolved** 2021-04-20 20:48 UTC: Our monitoring systems have been clear regarding the login issue, and we have received positive indications from our customers as well, although Auth0 have not yet fully reported resolution on their end. Auth0 have been reporting most customers are resolved, and we believe this incident is over for us and our customers. We are aware of the importance of this service, and apologize for the inconvenience this has caused.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/logz-io/incidents/jbhcmp6qjssk · Markdown: https://rewindex.com/company/logz-io/incidents/jbhcmp6qjssk.md · JSON: https://rewindex.com/api/v1/companies/logz-io/incidents/jbhcmp6qjssk · Generated 2026-10-19T23:16:02.107Z