# LogRocket: Ingestion outage

- Impact (vendor’s label): major
- Status: resolved
- Started: 2022-03-04 18:42 UTC · Resolved: 2022-03-04 20:44 UTC · Duration: 2.0 h
- Updates: 5 · Affected components: Session Collection, Alerts
- [Vendor status page: https://stspg.io/j5cstc4d2jfr](https://stspg.io/j5cstc4d2jfr)
- [Company: LogRocket](https://rewindex.com/company/logrocket.md)

## Summary

LogRocket reported a major ingestion outage affecting Alerts and Session Collection from 2022-03-04 18:42 UTC to 2022-03-04 20:44 UTC, lasting 2 h 2 min. New-data ingestion was delayed during a primary database issue; ingestion recovered at 19:26 UTC, but alerting remained impacted at 19:45 UTC before systems returned to normal. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2022-03-04 18:42 UTC: We are working with our vendor to investigate an issue with our primary database. Ingestion of new data is currently delayed.
- **monitoring** 2022-03-04 19:26 UTC: Ingestion of new data has recovered. We are continuing to work with our vendor to better understand the failure and monitor for continued success throughout the day.
- **monitoring** 2022-03-04 19:28 UTC: We are continuing to monitor for any further issues.
- **monitoring** 2022-03-04 19:45 UTC: We are continuing to monitor for any further issues- alerting is impacted while we work towards a resolution
- **resolved** 2022-03-04 20:44 UTC: We are continuing to monitor but systems have returned to normal at this time.

## Rewindex changes for this incident

- 2022-03-04 18:42 UTC: [Major incident: Ingestion outage](https://rewindex.com/change/ic12adb54637f58.md)


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Canonical: https://rewindex.com/company/logrocket/incidents/msq6q5mqznvv · Markdown: https://rewindex.com/company/logrocket/incidents/msq6q5mqznvv.md · JSON: https://rewindex.com/api/v1/companies/logrocket/incidents/msq6q5mqznvv · Generated 2026-10-18T12:22:47.161Z