# LogRocket: Partial outage

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-08-04 16:55 UTC · Resolved: 2025-08-05 02:06 UTC · Duration: 9.2 h
- Updates: 4 · Affected components: Dashboard, Metrics, Alerts, Streaming Data Export
- [Vendor status page: https://stspg.io/7lx34vmn36h7](https://stspg.io/7lx34vmn36h7)
- [Company: LogRocket](https://rewindex.com/company/logrocket.md)

## Summary

LogRocket reported a major partial outage affecting Alerts, Dashboard, Metrics, and Streaming Data Export from 2025-08-04 16:55 UTC to 2025-08-05 02:06 UTC, lasting 9 h 10 min. LogRocket worked with its vendor to restore service, implemented a fix, and confirmed resolution. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-08-04 16:55 UTC: We are currently investigating this issue.
- **investigating** 2025-08-04 17:56 UTC: We are continuing to investigate the issue and are working with our vendor to restore service.
- **monitoring** 2025-08-04 19:03 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2025-08-05 02:06 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-08-04 16:55 UTC: [Major incident: Partial outage](https://rewindex.com/change/ic8e2fe1838c0a6.md)


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Canonical: https://rewindex.com/company/logrocket/incidents/kg17hpmkkdvk · Markdown: https://rewindex.com/company/logrocket/incidents/kg17hpmkkdvk.md · JSON: https://rewindex.com/api/v1/companies/logrocket/incidents/kg17hpmkkdvk · Generated 2026-10-18T10:32:12.320Z