# LogRocket: Performance issues with primary search database

- Impact (vendor’s label): major
- Status: resolved
- Started: 2023-01-18 15:41 UTC · Resolved: 2023-01-20 14:00 UTC · Duration: 46 h
- Updates: 9 · Affected components: Dashboard, Metrics, Alerts, Issues
- [Vendor status page: https://stspg.io/l396w22zr1sq](https://stspg.io/l396w22zr1sq)
- [Company: LogRocket](https://rewindex.com/company/logrocket.md)

## Summary

LogRocket reported a major primary search database degradation affecting session searches, metric charts, issues and alerting; session data collection was unaffected. It started at 2023-01-18 15:41 UTC and resolved at 2023-01-20 14:00 UTC, lasting 46 h 18 min. LogRocket applied a fix and processed event backlogs, reporting no further degradation after mitigation. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2023-01-18 15:41 UTC: We are currently investigating an issue impacting our primary search database. Searching for sessions, loading metric charts, issues and alerting are all impacted. Session data collection has not been impacted.
- **identified** 2023-01-18 16:24 UTC: We have identified the issue with our database vendor and are working with them to remedy the situation.
- **identified** 2023-01-18 18:00 UTC: We are continuing to work with our vendor to resolve the issue with ingesting new data.
- **identified** 2023-01-18 20:02 UTC: We are continuing to work with our vendor to resolve the issue.
- **identified** 2023-01-19 01:00 UTC: We are continuing to work with our vendor to remedy the situation. Session data collection continues to be unaffected, but secondary indexing that powers search and metrics continues to be delayed.
- **identified** 2023-01-19 05:03 UTC: We have restored some indexing to the database but are continuing to fully resolve the situation.
- **monitoring** 2023-01-19 08:15 UTC: We have identified the cause of the issue, applied a fix and have begun processing the backlog of events.
- **monitoring** 2023-01-19 15:41 UTC: We have completed processing of our primary indexing backlog, session filtering and metrics will be mostly up-to-date. Our secondary processing system is currently processing and includes some metrics, issues and alerting.
- **resolved** 2023-01-20 14:00 UTC: We've seen no additional performance degradation after our mitigation work.

## Rewindex changes for this incident

- 2023-01-18 15:41 UTC: [Major incident: Performance issues with primary search database](https://rewindex.com/change/i75b68af35151b0.md)


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Canonical: https://rewindex.com/company/logrocket/incidents/jlk321y6kplf · Markdown: https://rewindex.com/company/logrocket/incidents/jlk321y6kplf.md · JSON: https://rewindex.com/api/v1/companies/logrocket/incidents/jlk321y6kplf · Generated 2026-10-18T11:27:17.925Z