# LogRocket: Search and metrics data performance degraded

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2022-12-08 01:45 UTC · Resolved: 2022-12-08 05:12 UTC · Duration: 3.5 h
- Updates: 3 · Affected components: Dashboard, Metrics, Alerts, Issues
- [Vendor status page: https://stspg.io/wfwr9db8m1n4](https://stspg.io/wfwr9db8m1n4)
- [Company: LogRocket](https://rewindex.com/company/logrocket.md)

## Timeline of updates

- **investigating** 2022-12-08 01:45 UTC: We are investigating performance and availability issues with our primary search database. This impacts searching for sessions, loading metrics, and ingestion of event data into the search database. Session recording ingestion is not impacted by this performance issue.
- **identified** 2022-12-08 03:01 UTC: We have completed recovery work on the data store and are beginning to backfill search, metrics, and issues data. This process will take several hours to complete and we will continue to monitor the system during that time. No data will be lost. While the backfill is in progress, metrics alerts will not trigger or resolve.
- **resolved** 2022-12-08 05:12 UTC: All systems are functioning normally again.


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Canonical: https://rewindex.com/company/logrocket/incidents/j3f9t29zry95 · Markdown: https://rewindex.com/company/logrocket/incidents/j3f9t29zry95.md · JSON: https://rewindex.com/api/v1/companies/logrocket/incidents/j3f9t29zry95 · Generated 2026-10-18T11:27:46.415Z