# LogRocket: Processing delays impacting a subset of metrics and filters

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2023-05-10 15:00 UTC · Resolved: 2023-05-11 12:12 UTC · Duration: 21 h
- Updates: 6 · Affected components: Dashboard, Metrics, Issues
- [Vendor status page: https://stspg.io/c28brgnwrlbx](https://stspg.io/c28brgnwrlbx)
- [Company: LogRocket](https://rewindex.com/company/logrocket.md)

## Timeline of updates

- **investigating** 2023-05-10 15:00 UTC: We are investigating processing delays that impacts a small subset of metrics and filters. Session collection is not impacted, and the majority of metrics and filters are not impacted by the processing delay. We will update as we identify and work to resolve the processing delay.
- **identified** 2023-05-10 15:46 UTC: We have identified an issue causing the performance degradation and are working with a vendor to resolve the issue.
- **identified** 2023-05-10 17:03 UTC: Processing systems are now up-to-date, but we are continuing to investigate and monitor the service causing the original delay.
- **identified** 2023-05-10 21:45 UTC: We are continuing efforts with our vendor to resolve a stability issue with a secondary search database.
- **monitoring** 2023-05-10 23:47 UTC: We are working with our vendor to implement a resolution to our secondary search databases stability issues and expect to have the issue resolved completely in the next few hours.
- **resolved** 2023-05-11 12:12 UTC: After working with our vendor we believe things stabilized overnight.  We will be monitoring throughout the day on Thursday.


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Canonical: https://rewindex.com/company/logrocket/incidents/952hjfm44ztd · Markdown: https://rewindex.com/company/logrocket/incidents/952hjfm44ztd.md · JSON: https://rewindex.com/api/v1/companies/logrocket/incidents/952hjfm44ztd · Generated 2026-10-18T11:31:27.858Z