# LogRocket: Ingestion and slow search results

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2023-08-09 14:09 UTC · Resolved: 2023-08-10 01:13 UTC · Duration: 11 h
- Updates: 6 · Affected components: Dashboard, Metrics, Issues, Streaming Data Export
- [Vendor status page: https://stspg.io/v2j5hp65f4sb](https://stspg.io/v2j5hp65f4sb)
- [Company: LogRocket](https://rewindex.com/company/logrocket.md)

## Timeline of updates

- **investigating** 2023-08-09 14:09 UTC: We are investigating an issue with one of our search databases. Ingestion into this system is currently delayed, and loading data on the dashboard may be slow or timeout. Session Data collection is not impacted.
- **investigating** 2023-08-09 17:07 UTC: We are continuing to investigate this issue.
- **identified** 2023-08-09 20:45 UTC: Our vendor has identified a root cause and we are working to restore the search database to full performance.
- **monitoring** 2023-08-09 23:21 UTC: System performance has been restored. We are continuing to monitor as we work through the remaining backlog of events to process.
- **monitoring** 2023-08-10 00:32 UTC: We are continuing to monitor for any further issues.
- **resolved** 2023-08-10 01:13 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/logrocket/incidents/6kgkd9q0nq5h · Markdown: https://rewindex.com/company/logrocket/incidents/6kgkd9q0nq5h.md · JSON: https://rewindex.com/api/v1/companies/logrocket/incidents/6kgkd9q0nq5h · Generated 2026-10-18T12:35:28.426Z