# LogRocket: Session Ingestion Delays

- Impact (vendor’s label): major
- Status: resolved
- Started: 2021-06-03 15:52 UTC · Resolved: 2021-06-04 04:06 UTC · Duration: 12 h
- Updates: 8 · Affected components: Session Collection, Alerts
- [Vendor status page: https://stspg.io/rc3j8g46gyy9](https://stspg.io/rc3j8g46gyy9)
- [Company: LogRocket](https://rewindex.com/company/logrocket.md)

## Summary

LogRocket reported major session ingestion delays affecting Alerts and Session Collection from 2021-06-03 15:52 UTC to resolution at 2021-06-04 04:06 UTC, lasting 12 h 13 min. Operations were restored on the primary search cluster and primary session processing returned to real-time; at resolution, secondary processing was still catching up and estimated to be live within 6 hours. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2021-06-03 15:52 UTC: We are currently investigating an issue with session ingestion.
- **identified** 2021-06-03 16:40 UTC: The issue impacting ingestion has been identified. Session ingestion is currently delayed.
- **monitoring** 2021-06-03 16:51 UTC: A fix has been implemented. We are monitoring closely as we begin to process pending sessions.
- **monitoring** 2021-06-03 18:13 UTC: We are continuing to monitor as we process pending sessions. We expect session ingestion to be real-time within the hour, followed by secondary processing and alerting.
- **identified** 2021-06-03 18:59 UTC: A new issue has been identified and we're working with our vendor to resolve the issue so we can resume processing of delayed sessions.
- **monitoring** 2021-06-03 23:09 UTC: Operations have been restored with our primary search cluster. We have resumed processing of delayed sessions.
- **monitoring** 2021-06-04 01:55 UTC: Primary session processing is now real-time. Secondary processing of session data continues, and will complete over the next hours.
- **resolved** 2021-06-04 04:06 UTC: Systems have remained stable while continuing to process the backlog of events. We estimate secondary processing will be live in the next 6 hours.

## Rewindex changes for this incident

- 2021-06-03 15:52 UTC: [Major incident: Session Ingestion Delays](https://rewindex.com/change/ie9a5d462672661.md)


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Canonical: https://rewindex.com/company/logrocket/incidents/5tkg2pv0b0rh · Markdown: https://rewindex.com/company/logrocket/incidents/5tkg2pv0b0rh.md · JSON: https://rewindex.com/api/v1/companies/logrocket/incidents/5tkg2pv0b0rh · Generated 2026-10-18T11:28:00.972Z