# LlamaIndex: Major outage

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2025-06-01 03:44 UTC · Resolved: 2025-06-01 05:30 UTC · Duration: 1.8 h
- Updates: 5 · Affected components: LlamaCloud - LlamaCloud UI, LlamaParse UI, LlamaCloud - LlamaCloud Public API, LlamaParse API, LlamaCloud - LlamaParse
- [Vendor status page: https://stspg.io/kk3cj0tlzk2m](https://stspg.io/kk3cj0tlzk2m)
- [Company: LlamaIndex](https://rewindex.com/company/llamaindex.md)

## Timeline of updates

- **investigating** 2025-06-01 03:44 UTC: We are currently investigating this issue.
- **investigating** 2025-06-01 04:55 UTC: We are continuing to investigate this issue.
- **investigating** 2025-06-01 05:11 UTC: We are continuing to investigate this issue.
- **investigating** 2025-06-01 05:29 UTC: We are continuing to investigate this issue.
- **resolved** 2025-06-01 05:30 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-06-01 03:44 UTC: [Critical incident: Major outage](https://rewindex.com/change/i6acf3d660ac04e.md)


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Canonical: https://rewindex.com/company/llamaindex/incidents/w4mzbg7x34yk · Markdown: https://rewindex.com/company/llamaindex/incidents/w4mzbg7x34yk.md · JSON: https://rewindex.com/api/v1/companies/llamaindex/incidents/w4mzbg7x34yk · Generated 2026-10-20T00:52:17.776Z