# LlamaIndex: Service Outage

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2025-10-16 22:36 UTC · Resolved: 2025-10-16 22:48 UTC · Duration: 11 min
- Updates: 2 · Affected components: LlamaCloud - LlamaCloud Public API, LlamaParse API, LlamaCloud - LlamaParse
- [Vendor status page: https://stspg.io/tppbyb414lhf](https://stspg.io/tppbyb414lhf)
- [Company: LlamaIndex](https://rewindex.com/company/llamaindex.md)

## Timeline of updates

- **investigating** 2025-10-16 22:36 UTC: We are currently investigating this issue.
- **resolved** 2025-10-16 22:48 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-10-16 22:36 UTC: [Critical incident: Service Outage](https://rewindex.com/change/i3268072a162216.md)


---
Canonical: https://rewindex.com/company/llamaindex/incidents/mryrr0dzh0d1 · Markdown: https://rewindex.com/company/llamaindex/incidents/mryrr0dzh0d1.md · JSON: https://rewindex.com/api/v1/companies/llamaindex/incidents/mryrr0dzh0d1 · Generated 2026-10-19T23:15:29.377Z