# LlamaIndex: [LlamaCloud EU] Partial outage on Index

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-12-09 11:18 UTC · Resolved: 2025-12-09 21:24 UTC · Duration: 10 h
- Updates: 3 · Affected components: LlamaCloud (EU) - LlamaCloud (EU) UI, LlamaParse UI, LlamaCloud (EU) - LlamaCloud API, LlamaParse API
- [Vendor status page: https://stspg.io/p4c51ps6nf5d](https://stspg.io/p4c51ps6nf5d)
- [Company: LlamaIndex](https://rewindex.com/company/llamaindex.md)

## Timeline of updates

- **investigating** 2025-12-09 11:18 UTC: We are currently investigating this issue.
- **monitoring** 2025-12-09 12:43 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2025-12-09 21:24 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-12-09 11:18 UTC: [Major incident: \[LlamaCloud EU\] Partial outage on Index](https://rewindex.com/change/i69bef7761a135c.md)


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Canonical: https://rewindex.com/company/llamaindex/incidents/jrltqx76ym3w · Markdown: https://rewindex.com/company/llamaindex/incidents/jrltqx76ym3w.md · JSON: https://rewindex.com/api/v1/companies/llamaindex/incidents/jrltqx76ym3w · Generated 2026-10-20T00:51:57.355Z