# LlamaIndex: LLamaIndex Sparse Retrieval Outage

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2025-04-29 17:11 UTC · Resolved: 2025-04-29 20:44 UTC · Duration: 3.5 h
- Updates: 3 · Affected components: LlamaCloud - LlamaCloud Public API, LlamaParse API
- [Vendor status page: https://stspg.io/jxqw4hftw8dx](https://stspg.io/jxqw4hftw8dx)
- [Company: LlamaIndex](https://rewindex.com/company/llamaindex.md)

## Timeline of updates

- **investigating** 2025-04-29 17:11 UTC: We are currently investigating this issue.
- **monitoring** 2025-04-29 17:43 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2025-04-29 20:44 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-04-29 17:11 UTC: [Critical incident: LLamaIndex Sparse Retrieval Outage](https://rewindex.com/change/i1e2be54033f1d5.md)


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Canonical: https://rewindex.com/company/llamaindex/incidents/jd39vsl714n2 · Markdown: https://rewindex.com/company/llamaindex/incidents/jd39vsl714n2.md · JSON: https://rewindex.com/api/v1/companies/llamaindex/incidents/jd39vsl714n2 · Generated 2026-10-19T23:16:03.054Z