# LlamaIndex: LlamaCloud UI down sporadically

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-05-29 00:18 UTC · Resolved: 2025-05-29 01:40 UTC · Duration: 1.4 h
- Updates: 4 · Affected components: LlamaCloud - LlamaCloud UI, LlamaParse UI
- [Vendor status page: https://stspg.io/kf5p9jvd9pqv](https://stspg.io/kf5p9jvd9pqv)
- [Company: LlamaIndex](https://rewindex.com/company/llamaindex.md)

## Timeline of updates

- **investigating** 2025-05-29 00:18 UTC: LlamaCloud UI is not accessible for some users sporadically. Does not impact API users.
- **investigating** 2025-05-29 00:18 UTC: We are continuing to investigate this issue.
- **monitoring** 2025-05-29 01:36 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2025-05-29 01:40 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-05-29 00:18 UTC: [Major incident: LlamaCloud UI down sporadically](https://rewindex.com/change/i5715fe1fa84dac.md)


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Canonical: https://rewindex.com/company/llamaindex/incidents/j6wp261w8hcz · Markdown: https://rewindex.com/company/llamaindex/incidents/j6wp261w8hcz.md · JSON: https://rewindex.com/api/v1/companies/llamaindex/incidents/j6wp261w8hcz · Generated 2026-10-20T01:31:55.044Z