# LlamaIndex: Issue creating new index

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-04-10 03:38 UTC · Resolved: 2025-04-10 04:54 UTC · Duration: 1.3 h
- Updates: 3 · Affected components: LlamaCloud - LlamaCloud Public API, LlamaParse API, LlamaCloud (EU) - LlamaCloud API, LlamaParse API
- [Vendor status page: https://stspg.io/r0w79tt3kl1h](https://stspg.io/r0w79tt3kl1h)
- [Company: LlamaIndex](https://rewindex.com/company/llamaindex.md)

## Timeline of updates

- **identified** 2025-04-10 03:38 UTC: Partial outage in indexing. New index creation is impacted (displaying success but failing silently). Existing indexes are not impacted.
- **identified** 2025-04-10 04:52 UTC: Issue is now resolved.
- **resolved** 2025-04-10 04:54 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-04-10 03:38 UTC: [Major incident: Issue creating new index](https://rewindex.com/change/i7c9f50f8f8c5c5.md)


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Canonical: https://rewindex.com/company/llamaindex/incidents/htx2krfsjn8g · Markdown: https://rewindex.com/company/llamaindex/incidents/htx2krfsjn8g.md · JSON: https://rewindex.com/api/v1/companies/llamaindex/incidents/htx2krfsjn8g · Generated 2026-10-20T00:04:00.350Z