# LlamaIndex: Elevated Parsing Error Rates and Latency

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2025-10-14 15:12 UTC · Resolved: 2025-10-14 18:57 UTC · Duration: 3.8 h
- Updates: 3 · Affected components: LlamaCloud - LlamaParse
- [Vendor status page: https://stspg.io/kdhdphqd5v82](https://stspg.io/kdhdphqd5v82)
- [Company: LlamaIndex](https://rewindex.com/company/llamaindex.md)

## Timeline of updates

- **investigating** 2025-10-14 15:12 UTC: We are currently investigating this issue.
- **investigating** 2025-10-14 15:17 UTC: We are continuing to investigate this issue.
- **resolved** 2025-10-14 18:57 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-10-14 15:12 UTC: [Critical incident: Elevated Parsing Error Rates and Latency](https://rewindex.com/change/id8b6bb4bf2f32b.md)


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Canonical: https://rewindex.com/company/llamaindex/incidents/gz7hgsf0f0d4 · Markdown: https://rewindex.com/company/llamaindex/incidents/gz7hgsf0f0d4.md · JSON: https://rewindex.com/api/v1/companies/llamaindex/incidents/gz7hgsf0f0d4 · Generated 2026-10-20T00:04:09.632Z