# LlamaIndex: Platform Outage

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-06-12 18:12 UTC · Resolved: 2025-06-12 19:03 UTC · Duration: 51 min
- Updates: 2 · Affected components: LlamaCloud - LlamaCloud UI, LlamaParse UI, LlamaCloud - LlamaCloud Public API, LlamaParse API, LlamaCloud (EU) - LlamaParse, LlamaCloud (EU) - LlamaCloud (EU) UI, LlamaParse UI, LlamaCloud - LlamaParse, LlamaCloud (EU) - LlamaCloud API, LlamaParse API, LlamaCloud - LlamaCloud Docs, LlamaParse Docs
- [Vendor status page: https://stspg.io/2x1bg5r8yqkp](https://stspg.io/2x1bg5r8yqkp)
- [Company: LlamaIndex](https://rewindex.com/company/llamaindex.md)

## Part of an outage event

- [Google Cloud outage, Jun 12, 2025: 101 vendors, 107 incidents](https://rewindex.com/events/2025-06-12-google-cloud)
- This incident started in the same window without naming Google Cloud (timing only, not evidence of a link). (timing only, posted +17 min vs the first vendor naming Google Cloud)

```mermaid
flowchart LR
  root["Google Cloud<br/>own incident not archived"]:::inferred
  h1["Within an hour<br/>29 vendors, 28 blamed Google Cloud<br/>Pinecone, Northflank, imgix +26"]:::blames
  root --> h1
  h4["1 to 4 hours later<br/>12 vendors, 11 blamed Google Cloud<br/>Smartsheet, Daily, Confluent +9"]:::blames
  root --> h4
  later["Later<br/>1 vendor, 1 blamed Google Cloud<br/>Zilliz"]:::blames
  root --> later
  p0["Firebase<br/>own incident not archived"]:::inferred
  root -.-> p0
  k0["Codeium, Windsurf<br/>+13 min"]:::hop2
  p0 -->|"blamed Firebase"| k0
  p1["Anthropic<br/>posted +28 min, did not name Google Cloud"]:::timing
  root -.-> p1
  k1["GitHub, GitHub Copilot<br/>+24 min"]:::hop2
  p1 -->|"blamed Anthropic"| k1
  p2["Cloudflare<br/>own incident not archived"]:::inferred
  root -.-> p2
  k2["Doppler, Jupyter (Anaconda), Socket +4<br/>+35 min to +3 h 41 min"]:::hop2
  p2 -->|"blamed Cloudflare"| k2
  me["LlamaIndex (this incident)<br/>posted +17 min"]:::me
  root -.->|"same window"| me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

## Timeline of updates

- **investigating** 2025-06-12 18:12 UTC: All services are currently unavailable due to an upstream auth provider outage. We are actively working to resolve the issues.
- **resolved** 2025-06-12 19:03 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-06-12 18:12 UTC: [Major incident: Platform Outage](https://rewindex.com/change/ib65e3efe89b152.md)


---
Canonical: https://rewindex.com/company/llamaindex/incidents/g2dfsjbpnskz · Markdown: https://rewindex.com/company/llamaindex/incidents/g2dfsjbpnskz.md · JSON: https://rewindex.com/api/v1/companies/llamaindex/incidents/g2dfsjbpnskz · Generated 2026-10-20T01:31:37.289Z