# LlamaIndex: LlamaCloud not working for some users

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-06-03 19:16 UTC · Resolved: 2025-06-03 20:43 UTC · Duration: 1.4 h
- Updates: 3 · Affected components: LlamaCloud - LlamaCloud UI, LlamaParse UI, LlamaCloud - LlamaCloud Public API, LlamaParse API
- [Vendor status page: https://stspg.io/tl2qj5pzv4zh](https://stspg.io/tl2qj5pzv4zh)
- [Company: LlamaIndex](https://rewindex.com/company/llamaindex.md)

## Timeline of updates

- **investigating** 2025-06-03 19:16 UTC: We are currently investigating this issue.
- **identified** 2025-06-03 20:02 UTC: The issue has been identified and a fix is being implemented.
- **resolved** 2025-06-03 20:43 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-06-03 19:16 UTC: [Major incident: LlamaCloud not working for some users](https://rewindex.com/change/i7f781d82cadbc7.md)


---
Canonical: https://rewindex.com/company/llamaindex/incidents/ff4nq336qv5v · Markdown: https://rewindex.com/company/llamaindex/incidents/ff4nq336qv5v.md · JSON: https://rewindex.com/api/v1/companies/llamaindex/incidents/ff4nq336qv5v · Generated 2026-10-20T00:04:13.088Z