# LlamaIndex: Website Login Issues

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2026-07-16 09:44 UTC · Resolved: 2026-07-16 10:22 UTC · Duration: 38 min
- Updates: 2 · Affected components: LlamaParse (Global) - LlamaParse UI, LlamaParse UI, LlamaParse (EU) - LlamaParse UI, LlamaParse UI
- [Vendor status page: https://stspg.io/nf79dd6b4p3r](https://stspg.io/nf79dd6b4p3r)
- [Company: LlamaIndex](https://rewindex.com/company/llamaindex.md)

## Part of an outage event

- [AWS outage, Jul 16, 2026: 27 vendors, 29 incidents](https://rewindex.com/events/2026-07-16-aws)
- This incident started in the same window without naming AWS (timing only, not evidence of a link). (timing only, posted +1 h 1 min vs AWS’s own post)

```mermaid
flowchart LR
  root["AWS<br/>posted 08:44 UTC"]:::root
  before["Posted before AWS did<br/>2 vendors, 1 blamed AWS<br/>FusionAuth, Upstash"]:::blames
  root --> before
  h1["Within an hour<br/>2 vendors, 2 blamed AWS<br/>Coda, Grammarly"]:::blames
  root --> h1
  p0["Anthropic<br/>posted −5 min, did not name AWS"]:::timing
  root -.-> p0
  k0["GitHub, GitHub Copilot<br/>+12 h 21 min"]:::hop2
  p0 -->|"blamed Anthropic"| k0
  me["LlamaIndex (this incident)<br/>posted +1 h 1 min"]:::me
  root -.->|"same window"| me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

## Timeline of updates

- **investigating** 2026-07-16 09:44 UTC: We are investigating an issue with our authentication provider impacting our login flow.  API is unaffected.
- **resolved** 2026-07-16 10:22 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-07-16 09:44 UTC: [Critical incident: Website Login Issues](https://rewindex.com/change/i84430358fa5e87.md)


---
Canonical: https://rewindex.com/company/llamaindex/incidents/65x7vwt96r26 · Markdown: https://rewindex.com/company/llamaindex/incidents/65x7vwt96r26.md · JSON: https://rewindex.com/api/v1/companies/llamaindex/incidents/65x7vwt96r26 · Generated 2026-10-20T01:31:59.084Z