# LlamaIndex: High error rate for agentic parse in EU

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-09-17 18:48 UTC · Resolved: 2026-09-17 20:30 UTC · Duration: 1.7 h
- Updates: 3 · Affected components: LlamaParse API, LlamaParse (EU) - LlamaParse API
- [Vendor status page: https://stspg.io/jnjfs2s7tj0p](https://stspg.io/jnjfs2s7tj0p)
- [Company: LlamaIndex](https://rewindex.com/company/llamaindex.md)

## Timeline of updates

- **identified** 2026-09-17 18:48 UTC: The issue has been identified and a fix is being implemented.
- **monitoring** 2026-09-17 19:08 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2026-09-17 20:30 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-09-17 18:48 UTC: [Major incident: High error rate for agentic parse in EU](https://rewindex.com/change/i3aa4ee63d167bb.md)


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Canonical: https://rewindex.com/company/llamaindex/incidents/1jp5kz0446jz · Markdown: https://rewindex.com/company/llamaindex/incidents/1jp5kz0446jz.md · JSON: https://rewindex.com/api/v1/companies/llamaindex/incidents/1jp5kz0446jz · Generated 2026-10-19T23:17:07.848Z