# LiveKit: 2.5% of Inbound UDP Calls Dropping

- Impact (vendor’s label): none
- Status: resolved
- Started: 2025-08-26 05:00 UTC · Resolved: 2025-08-26 05:00 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.livekit.io/incidents/w1l6b3wd082x](https://status.livekit.io/incidents/w1l6b3wd082x)
- [Company: LiveKit](https://rewindex.com/company/livekit.md)

## Timeline of updates

- **resolved** 2025-08-26 05:00 UTC: Our SIP load balancer runs inside of Kubernetes, which internally routes packets from the virtual pod IP to the host IP. We believe a linux kernel bug related to conntrack is causing certain packets (including our 200 OK responses) to be lost in that process. This bug impacts about 2.5% of inbound calls over UDP. Since we sent the 200, but it doesn't make it to the trunking provider, our system believes the call is connected when it isn't. Since TCP retries lost packets, it is not impacted by this bug. We will be rolling out a permanent fix in the next few weeks.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/livekit/incidents/w1l6b3wd082x · Markdown: https://rewindex.com/company/livekit/incidents/w1l6b3wd082x.md · JSON: https://rewindex.com/api/v1/companies/livekit/incidents/w1l6b3wd082x · Generated 2026-10-19T23:14:37.836Z