# LiveKit: Investigating failing calls and RoomService API failures in US Central/East and dashboard issues

> LiveKit status incident “Investigating failing calls and RoomService API failures in US Central/East and dashboard issues” on 2026-10-28: impact minor (vendor’s label), 8 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/livekit/incidents/vtwkvgmyjzmm
Last updated: 2026-10-29T09:38:02Z

- Impact (vendor’s label): minor
- Status: monitoring · edited after publishing
- Started: 2026-10-28 23:52 UTC · Resolved: not resolved · Duration: ongoing
- Updates: 8 · Affected components: Cloud Dashboard - cloud.livekit.io, Regional Real Time Communication - US Central - Real Time Communication, Regional Real Time Communication - US East - Real Time Communication, Regional SIP - US Central - SIP, Regional SIP - US East - SIP, US Central - Real Time Communication, US Central - SIP, US East - Real Time Communication, US East - SIP
- [Vendor status page: https://status.livekit.io/incidents/vtwkvgmyjzmm](https://status.livekit.io/incidents/vtwkvgmyjzmm)
- [Company: LiveKit](https://rewindex.com/company/livekit.md)

## Timeline of updates

- **investigating** 2026-10-28 23:47 UTC: We are currently investigating an increased rate of failing outbound calls in US Central and US East. We will post another update with more information as soon as possible.
- **investigating** 2026-10-28 23:51 UTC: The LiveKit cloud dashboard is currently inaccessible. We are investigating this and will provide another update within 15 minutes.
- **investigating** 2026-10-28 23:57 UTC: We believe there is also impact to inbound calls in the affected regions. We are working on identifying the cause and will update again within 15 minutes.
- **investigating** 2026-10-29 00:00 UTC: We are currently attempting a mitigation. We will follow up with more information in the next 15 minutes.
- **investigating** 2026-10-29 00:09 UTC: We are still determining the full scope of impact, but we believe that the Room Service has also been impacted. We will update again within 15 minutes.
- **monitoring** 2026-10-29 00:16 UTC: We believe the mitigation was successful and are seeing services return to normal. The dashboard is accessible and error rates have gone down across services. We are continuing to monitor to make sure that the situation is resolved. We will update again as soon as possible.
- **identified** 2026-10-29 00:36 UTC: While the US regions still appear to be stable, we are tracking degraded services including SIP, RTC, and APIs in our Mexico region. We will update again as soon as possible.
- **monitoring** 2026-10-29 00:41 UTC: We've applied a mitigation for our Mexico region and services have returned to baseline. We are continuing to monitor and will update again within 15 minutes.

## Rewindex changes for this incident

- 2026-10-29 00:03 UTC: [Incident updated: Investigating failing calls in US Central/East and dashboard issues](https://rewindex.com/change/rd15e32b3bf6be9.md)
- 2026-10-29 00:13 UTC: [Incident updated: Investigating failing calls and RoomService API failures in US Central/East and dashboard issues](https://rewindex.com/change/rdc2e1f63daa5cf.md)
- 2026-10-29 00:23 UTC: [Incident updated: Investigating failing calls and RoomService API failures in US Central/East and dashboard issues](https://rewindex.com/change/rd4a56d57b96348.md)
- 2026-10-29 01:14 UTC: [Incident updated: Investigating failing calls and RoomService API failures in US Central/East and dashboard issues](https://rewindex.com/change/r886e547189c130.md)


---
Canonical: https://rewindex.com/company/livekit/incidents/vtwkvgmyjzmm · Markdown: https://rewindex.com/company/livekit/incidents/vtwkvgmyjzmm.md · JSON: https://rewindex.com/api/v1/companies/livekit/incidents/vtwkvgmyjzmm · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-10-29T09:38:02.637Z