# LiveKit: LiveKit dashboard failing to load

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-09-02 08:15 UTC · Resolved: 2026-09-02 11:57 UTC · Duration: 3.7 h
- Updates: 4 · Affected components: Cloud Dashboard (cloud.livekit.io)
- [Vendor status page: https://stspg.io/bfg9z3fmd42n](https://stspg.io/bfg9z3fmd42n)
- [Company: LiveKit](https://rewindex.com/company/livekit.md)

## Timeline of updates

- **investigating** 2026-09-02 08:15 UTC: We are currently investigating reports of our dashboard failing to load across multiple regions, beginning at 07:00 UTC. Other services remain unaffected and the impact is limited to the dashboard.
- **identified** 2026-09-02 09:01 UTC: We have identified the cause: a problematic node in US-East and are deploying a fix.  Impact continues to be limited to the dashboard.
- **monitoring** 2026-09-02 10:55 UTC: A fix has been deployed as of 10:55 UTC, and the dashboard is now loading successfully. We are continuing to monitor before marking this resolved.
- **resolved** 2026-09-02 11:57 UTC: This incident has been resolved and dashboard load times returned to normal by 10:55 UTC. As a note, our beta agent simulations feature was also impacted from approximately 06:07 - 07:52 UTC.

## Rewindex changes for this incident

- 2026-09-02 08:15 UTC: [Major incident: LiveKit dashboard failing to load](https://rewindex.com/change/i9e5a3926891f97.md)


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Canonical: https://rewindex.com/company/livekit/incidents/sw77fzn210pb · Markdown: https://rewindex.com/company/livekit/incidents/sw77fzn210pb.md · JSON: https://rewindex.com/api/v1/companies/livekit/incidents/sw77fzn210pb · Generated 2026-10-20T00:49:39.711Z