# LiveKit: LiveKit Cloud Dashboard Missing Observability Sessions

- Impact (vendor’s label): none
- Status: resolved
- Started: 2026-04-08 16:18 UTC · Resolved: 2026-04-08 16:18 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.livekit.io/incidents/kqvqwjvcqyfk](https://status.livekit.io/incidents/kqvqwjvcqyfk)
- [Company: LiveKit](https://rewindex.com/company/livekit.md)

## Timeline of updates

- **resolved** 2026-04-08 16:18 UTC: We have identified a bug where LiveKit Cloud projects created after April 1 at 20:41 UTC which enabled Agent Insights encountered a bug where their observability data (recordings, traces, and agent logs) was not saved correctly. We have resolved the issue on April 8 at 03:19 UTC and Agent Insights should be fully operational for all new and existing projects. No action is required from impacted users. We will follow up with a postmortem as soon as possible.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


---
Canonical: https://rewindex.com/company/livekit/incidents/kqvqwjvcqyfk · Markdown: https://rewindex.com/company/livekit/incidents/kqvqwjvcqyfk.md · JSON: https://rewindex.com/api/v1/companies/livekit/incidents/kqvqwjvcqyfk · Generated 2026-10-19T23:16:20.213Z